Johnathan Pagan
El Paso
Summary
Seasoned professional with a diverse background including roles as a Police Officer at Las Cruces Police Department, Sales Manager, and Caretaker. Excelled in evidence collection, community relations, and leadership, achieving significant improvements in community safety and team productivity. Skilled in conflict de-escalation and relationship building, demonstrating a commitment to excellence and community service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Police Officer
Las Cruces Police Department
Las Cruces
01.2022 - 02.2025
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Provided testimony in court when necessary concerning investigations conducted.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Developed positive relationships with members of the community through outreach programs.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Conducted traffic stops in accordance with departmental protocol.
Sales Manager
Alorica
El Paso
01.2017 - 07.2021
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Resolved customer complaints regarding sales and service.
- Managed daily operations of sales department, including supervision of staff members.
- Used change methodologies to increase sales and led projects for increased productivity.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Directed and coordinated products, services and sales activities.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Caretaker
ResCare
El Paso
01.2016 - 12.2016
- Provided assistance to disabled persons in accordance with their individual needs.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Education
High School Diploma -
Del Valle High School
El Paso, TX06-2011
Some College (No Degree) -
The University of Texas At El Paso
El Paso, TXSkills
- Traffic direction
- Weapons safety
- Emergency vehicle operation
- Evidence collection and evaluation
- Conflict de-escalation
- Patience and empathy
- Community oriented policing
- Crime scene processing
- Community relations
- Patrol procedures
- Relationship building and management
- Search and seizure procedures
- CPR/First aid certified
- Arrest and detention
- De-escalation techniques
- Report writing
- Patrol
Certification
- Police Officer Certification
Timeline
Police Officer
Las Cruces Police Department
01.2022 - 02.2025
Sales Manager
Alorica
01.2017 - 07.2021
Caretaker
ResCare
01.2016 - 12.2016
- Police Officer Certification
High School Diploma -
Del Valle High School
Some College (No Degree) -
The University of Texas At El Paso
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