Johnathan Peters

Handled business operations in offices and warehouses, working with HR, Information Technology, Finance, business partners, warehouse associates, and customers to ensure smooth and on-time logistical services.

• Managed operations for 100+ employees while actively engaging with stakeholders to improve overall work experience.
• Decreased costs by $60,000 by evaluating performance metrics through PowerBI and suggesting improvements to operational and logistical planning.
• Managed and monitored business output requirements.
• Advocated for customers and employees with direct reports to identify ipportunities, developing an operations improvement plan which increased company culture score by 60%.

• Maintained high availability of mission-critical systems by proactively identifying potential bottlenecks or weaknesses in the existing infrastructure.
• Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
• Managed vendor relationships to ensure reliable service delivery while maintaining cost efficiency.
• Optimized resource utilization by conducting regular audits of hardware inventory and software usage.