Summary
Overview
Work History
Education
Skills
Career Experience
Awards
Careerinterests
Volunteer Experience
Extracurricular Activities
Hobbies and Interests
Timeline
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Johnathan Pham

Albuquerque

Summary

Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops and mobile devices. Trains users and configures protocols to maximize security, usability and performance. Offering one year of IT experience.

Overview

3
3
years of professional experience

Work History

Student Technical Specialist

Anderson School of Management
12.2023 - Current
  • At the Anderson School of Management, I am currently a Student Technical Specialist for any IT support needed
  • During this job, I am required to think critically while learning how to troubleshoot as well as collaborate with peers and management
  • I have learned many skills and connections through this position and still continue to obtain more knowledge every day.

Keva Juice
06.2021 - 08.2022
  • At Keva Juice I was able to demonstrate exceptional proficiency in enhancing communication skills through daily interactions with customers as well as exhibit a strong commitment to providing outstanding customer service while maintaining a high level of customer satisfaction
  • I cultivated a deep understanding of customer preferences and needs through attentive listening and efficient problem-solving
  • Lastly, I collaborated effectively with team members to ensure smooth operation of store activities and upheld the brand's reputation for excellence in service.

Education

BBA - Management of Information Systems

University of New Mexico
Albuquerque, NM
05.2027

High School -

Saint Pius X High School
05.2023

Skills

  • Communication
  • Responsibility
  • Critical Thinking/Problem Solving
  • Teamwork
  • Leadership
  • Organization
  • Customer Service
  • Adaptability
  • Proficiency in Microsoft Office
  • Technical support knowledge
  • Internet of Things

Career Experience

  • Student Technical Specialist, Anderson School of Management, 12/23, Current, Currently providing IT support, troubleshooting, and collaborating with peers and management.
  • Information Technologies Student, High School, Half a semester of Information Technologies.

Awards

  • First Honors for 8 semesters
  • 250+ hours of community service

Careerinterests

  • Management of Information Systems
  • Cyber Security
  • Data Analytics
  • Business

Volunteer Experience

  • Youth Group Member, Our Lady of Lavang parish, Participating in activities to help the homeless and strengthen faith.
  • Volunteer, Roadrunner Food Bank, Participated in food drives, organized food, and assisted the elderly.

Extracurricular Activities

VEYM/Vietnamese Eucharist Youth Movement

Hobbies and Interests

  • Golf or basketball
  • Working on cars
  • Building Computers
  • Videogames

Timeline

Student Technical Specialist

Anderson School of Management
12.2023 - Current

Keva Juice
06.2021 - 08.2022

BBA - Management of Information Systems

University of New Mexico

High School -

Saint Pius X High School
Johnathan Pham