Johnathan Pham
Albuquerque
Summary
Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops and mobile devices. Trains users and configures protocols to maximize security, usability and performance. Offering one year of IT experience.
Overview
3
3
years of professional experience
Work History
Student Technical Specialist
Anderson School of Management
12.2023 - Current
- At the Anderson School of Management, I am currently a Student Technical Specialist for any IT support needed
- During this job, I am required to think critically while learning how to troubleshoot as well as collaborate with peers and management
- I have learned many skills and connections through this position and still continue to obtain more knowledge every day.
Keva Juice
06.2021 - 08.2022
- At Keva Juice I was able to demonstrate exceptional proficiency in enhancing communication skills through daily interactions with customers as well as exhibit a strong commitment to providing outstanding customer service while maintaining a high level of customer satisfaction
- I cultivated a deep understanding of customer preferences and needs through attentive listening and efficient problem-solving
- Lastly, I collaborated effectively with team members to ensure smooth operation of store activities and upheld the brand's reputation for excellence in service.
Education
BBA - Management of Information Systems
University of New Mexico
Albuquerque, NM05.2027
High School -
Saint Pius X High School
05.2023
Skills
- Communication
- Responsibility
- Critical Thinking/Problem Solving
- Teamwork
- Leadership
- Organization
- Customer Service
- Adaptability
- Proficiency in Microsoft Office
- Technical support knowledge
- Internet of Things
Career Experience
- Student Technical Specialist, Anderson School of Management, 12/23, Current, Currently providing IT support, troubleshooting, and collaborating with peers and management.
- Information Technologies Student, High School, Half a semester of Information Technologies.
Awards
- First Honors for 8 semesters
- 250+ hours of community service
Careerinterests
- Management of Information Systems
- Cyber Security
- Data Analytics
- Business
Volunteer Experience
- Youth Group Member, Our Lady of Lavang parish, Participating in activities to help the homeless and strengthen faith.
- Volunteer, Roadrunner Food Bank, Participated in food drives, organized food, and assisted the elderly.
Extracurricular Activities
VEYM/Vietnamese Eucharist Youth Movement
Hobbies and Interests
- Golf or basketball
- Working on cars
- Building Computers
- Videogames
Timeline
Student Technical Specialist
Anderson School of Management
12.2023 - Current
Keva Juice
06.2021 - 08.2022
BBA - Management of Information Systems
University of New Mexico
High School -
Saint Pius X High School
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