Johnathan Phillips
Houston,TX
Summary
- Diligent problem-solver with resourceful approach to challenges and organized style. Leverages in Phlebotomy expertise to manage job functions.
- Excellent communicator with focus on results. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 3 years of experience.
- Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Technician III/ Quality Lead /Leader in Training
Biolife Plasma Services
08.2021 - Current
- Overseeing donor flow and production tasks in a plasma center
- Ensuring compliance with state, federal, and company regulations. (OSHA, CLIA, FDA)
- Supervising plasma collection, donor selection, maintaining records, and ensuring equipment is operational.
- Training staff (new and current)
- Submitting reports. (Daily Donor Report) (Soft Good)
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Ensuring cleanliness
- Managing donor funds
- Maintaining communication with other service areas.
- Attended specialized training/communication sessions.
- Building donor rapport, reporting unsafe conditions, and possibly repairing equipment.
- Worked under the guidance of the Center Supervisor to support company objectives.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
Customer Service Representative III
Bluecross Blueshield
06.2018 - 10.2020
- Managed large amounts of incoming phone calls
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Team Leader
Burger King
05.2016 - 05.2018
- I ran a commercial establishment and made sure high-quality food and drinks were delivered to customers
- I also help promote the restaurant, budget, recruit and train new staff.
Education
Russell County High School
Phenix City, AL05.2018
Skills
- System Maintenance
- Testing and repair
- Remote Support Management
- Support Documentation Composition
- Phlebotomy
- Adult First Aid/CPR/AED
- Aurora Technician
Accomplishments
Lead Technician
Quality Lead Technician
Training Lead Technician
Certification
CPR
Aurora Service Technichian
Timeline
Lead Technician III/ Quality Lead /Leader in Training
Biolife Plasma Services
08.2021 - Current
Customer Service Representative III
Bluecross Blueshield
06.2018 - 10.2020
Team Leader
Burger King
05.2016 - 05.2018
Russell County High School
CPR
Aurora Service Technichian
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