Johnathan Pollard
Lexington,KY
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Highly efficient worker, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Team Member
Cinemark Theaters
05.2021 - Current
- Cleaned theaters and made sure everything was up to par with expectations.
- Communicated with customers to make sure their needs were met and made sure their visit had been satisfactory.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved issues quickly to maintain productivity goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Participated in cross-functional team-building activities.
Assistant Manager
Hitchin' Post Restaurant
11.2020 - 01.2021
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Trained new employees, showing them every necessary task needed to keep business flowing.
- Worked as a cook, prep-cook, cashier, waiter, dishwasher, janitor, stocker, opener, and closer.
Team Member
Devil's Tower Trading Post
05.2020 - 10.2020
- Operated register to process payments and collect cash payment for order totals.
- Prepared food for customers and made sure kitchen/ store-area was clean and safe.
- Sold merchandise to customers and treated them is a calm, respectful manner.
Dishwasher
Devil's Tower Gulch
06.2018 - 09.2018
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and other items used often by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
Education
High School Graduate - General Studies
Hulett High School
Hulett, WY05.2020
Skills
- Clear Communication
- Following Instructions
- Workplace Safety
- Teamwork and Collaboration
- Attention to Detail
- Willingness to Learn
- Customer Service
- Cash Handling
- Peer Relationships
- Performance Maximization
- Station Preparation
- Safe Food Handling Practices
Timeline
Team Member
Cinemark Theaters
05.2021 - Current
Assistant Manager
Hitchin' Post Restaurant
11.2020 - 01.2021
Team Member
Devil's Tower Trading Post
05.2020 - 10.2020
Dishwasher
Devil's Tower Gulch
06.2018 - 09.2018
High School Graduate - General Studies
Hulett High School
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