Johnathan Pratt
Los Angeles,CA
Summary
Skilled dispatcher with a solid foundation in customer service and administrative functions. Experienced in quality assurance and optimizing workflow efficiency. Focused on contributing to team success while pursuing professional development opportunities.
Overview
14
14
years of professional experience
Work History
Manual QA Tester (Internship)
Screenia
Remote
11.2024 - 01.2025
- Executed manual test cases for mobile & web applications to ensure functionality & stability
- Logged & tracked defects using Jira
- Conducted UI, Functional, and Regression testing across multiple devices
- Collaborated with the QA team via Slack & Google Sheets to streamline test processes
Dispatcher
SOS Garage & Locksmith
05.2023 - 03.2024
- Scheduled & dispatched technicians efficiently for emergency & routine service calls
- Managed high-volume inbound/outbound calls with Nextiva, ensuring rapid response times
- Tracked service progress & resolved customer concerns to maintain service quality
- Gained experience with TestRail for call tracking & data analytics
DAC Administrative Assistant
Malcolm X College
12.2014 - 03.2016
- Managed data collection & office administration, ensuring efficient workflows
- Scheduled & confirmed appointments, handling confidential student information
- Assisted students with disabilities to ensure academic success
- Ordered & maintained inventory for staff supplies
Barista / Shift Supervisor
Starbucks
10.2010 - 08.2013
- Led & managed teams to meet sales goals and maintain store efficiency
- Oversaw scheduling, performance reviews & cash handling
- Developed barista skills while engaging with customers daily
Education
Bachelor of Arts - Arts And Entertainment Management
Columbia College Chicago
Manual QA Certification -
Carreerist
01-2024
Skills
- Effective communication and interpersonal skills
- Time management and organization
- Problem-solving and adaptability
- Creativity and innovation
- QA tools: Jira project management, TestRail test management, Charles Proxy debugging
- Software: MacOS and Windows proficiency, Microsoft Office suite, Adobe Photoshop expertise, GarageBand audio editing, Capcut video editing
- AI tools: ChatGPT, Midjourney, Runway creative tools, Luma, and ElevenLabs
- Email marketing strategies
- Data entry accuracy
- Administrative support
Timeline
Manual QA Tester (Internship)
Screenia
11.2024 - 01.2025
Dispatcher
SOS Garage & Locksmith
05.2023 - 03.2024
DAC Administrative Assistant
Malcolm X College
12.2014 - 03.2016
Barista / Shift Supervisor
Starbucks
10.2010 - 08.2013
Bachelor of Arts - Arts And Entertainment Management
Columbia College Chicago
Manual QA Certification -
Carreerist
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