JOHNATHAN PRICE
FLORENCE,SC
Summary
At International Knife And Saw, Inc, I spearheaded quality control initiatives, enhancing product quality and customer satisfaction through rigorous inspection procedures and cross-functional collaboration. Leveraging skills in Quality Management Systems and team collaboration, I led efforts that significantly reduced production defects and improved compliance, demonstrating a keen attention to detail and operational excellence.
Overview
19
19
years of professional experience
Work History
Quality Control Manager
International Knife And Saw, Inc
09.2019 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
- Enhanced product quality by implementing rigorous inspection procedures and standardized testing protocols.
- Implemented data-driven decision-making strategies, enabling more accurate identification of trends and areas for improvement.
- Coordinated with other departments to establish preventive maintenance schedules for equipment, reducing downtime due to unexpected failures or malfunctions.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Conducted audit inspections and independent checks to verify parts and materials.
- Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
- Established and tracked quality department goals and objectives.
- Inspected products and worker progress throughout production.
Outside Sales and Service Rep
Julian Water Technology And Services, Inc
09.2005 - 06.2018
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Generated repeat business through exemplary relationship-building efforts with both new and existing clientele.
- Bolstered company reputation by consistently providing top-notch service in a timely manner.
Education
Associates in HVAC/R -
Horry Georgetown Technical College
Conway, SC05.2002
Skills
- Preventive Actions
- Customer Satisfaction
- Quality processes
- Operational Excellence
- Quality Metrics
- Documentation Control
- Quality Management Systems
- Quality Control
- Product Inspection
- Critical Thinking
- Team Collaboration
- Employee Supervision
- Data Collection
- Product Inspections
- Staff Supervision
- Process Documentation
- Lean Manufacturing Methodologies
- Business Administration
- QMS
- Performance monitoring
- Effective Multitasking
- Attention to Detail
- Customer Service
Timeline
Quality Control Manager
International Knife And Saw, Inc
09.2019 - Current
Outside Sales and Service Rep
Julian Water Technology And Services, Inc
09.2005 - 06.2018
Associates in HVAC/R -
Horry Georgetown Technical College