Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Johnathan Range

Senior Customer Service Associate
Memphis,Tennessee

Summary

Knowledgeable and dedicated customer service professional with 9+ years of experience in large scale food, liquor, retail, and customer service environments. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Looking to garner new experiences for my career development.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Customer Service Associate

Google Operations Center
Memphis, TN
09.2020 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Maintained acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Maintained up-to-date knowledge of product and service changes.
  • Communicated professionally with colleagues, and with different departments.

Assistant Manager

Fridas Mexican Restaurant
Memphis, Tennessee
04.2016 - 09.2020
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitor various inventories and report shortages to the General Manager via entering shortages into the ordering operating system similar to functionality of excel
  • Observe and evaluate employee work procedures to ensure high quality standards of service are met
  • Manage customer satisfaction and serve as liaison between the customers and the kitchen staff
  • Assign daily duties and workstations to employees via word of mouth based on order of daily staff arrival
  • Resolve customer complaints regarding food service

Liquor Sales Rep

Busters Liquor And Wine
Memphis, United States
01.2014 - 01.2016
  • Trained and mentored new sales representatives.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Became a connoisseur in differentiating between product brands in order to provide better customer service
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Education

Coursework in Civil Engineering Aug 2011 –May 2014 -

University of Memphis
Memphis, TN

High School Diploma -

Germantown High School
Germantown, TN
05.2011

Skills

  • Proficient with Microsoft Office Applications (Word/ Excel)
  • Able to type 50 WPM
  • Detail oriented focus
  • Great organizational skills
  • Experienced in providing instructions & delegating tasks to meet a team goal
  • Excellent at catering to customer needs Versatile ability to perform well independently & with a team

Accomplishments


  • Awarded the Google operations Center High Five Award (Most chat taken week of 10/17-10/23/2021)

Certification

  • Certified operational excellence foundation
  • Certified Six sigma foundations

Timeline

Senior Customer Service Associate

Google Operations Center
09.2020 - Current

Assistant Manager

Fridas Mexican Restaurant
04.2016 - 09.2020

Liquor Sales Rep

Busters Liquor And Wine
01.2014 - 01.2016

Coursework in Civil Engineering Aug 2011 –May 2014 -

University of Memphis

High School Diploma -

Germantown High School

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Johnathan RangeSenior Customer Service Associate