Johnathan Ray
San Antonio
Summary
Quality Assurance Coordinator with expertise in managing documentation accuracy and ensuring regulatory compliance. Proficient in Excel reporting, data verification, and process improvement within regulated environments such as FDA and HIPAA. Demonstrated ability to prepare and maintain records that enhance accuracy and efficiency, applicable to import/export documentation and global logistics operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Assurance Coordinator
Bone Bank Allografts – Global Medicus
San Antonio
08.2025 - Current
- Support compliance with the FDA, AATB, and internal quality standards through a precise review of donor and production records.
- Prepare, review, and maintain controlled documentation to ensure audit readiness and regulatory accuracy.
- Collaborate with internal teams to resolve data discrepancies, streamline processes, and strengthen compliance systems.
- Utilize Excel for reporting, tracking metrics, and analyzing documentation trends to support decision-making and process improvement.
- Recognized for exceptional attention to detail and efficiency in managing documentation workflows and deadlines.
Record Center Specialist / Operations
Iron Mountain
Morrisville
12.2022 - 08.2025
- Maintained 99% accuracy across 10,000+ physical and digital records, ensuring HIPAA and client compliance.
- Oversaw 100+ weekly client transactions while balancing speed and precision in document processing and shipment coordination.
- Created and maintained Excel tracking logs and data reports to monitor record movement and compliance status.
- Supported onboarding and staff training, helping to standardize record control and inventory procedures.
Account Manager
Raptor Consulting
Raleigh
05.2021 - 06.2022
- Managed client portfolios using Salesforce CRM, achieving and exceeding weekly sales, and retention goals.
- Coordinated cross-department communication to ensure accurate documentation of client orders and billing details.
Education
AAS - Business Administration: Project Management
Wake Technical Community College
Raleigh, NC01.2026
Business Administration Coursework
Queens University of Charlotte
Charlotte, NC05-2021
Skills
- Import/Export Documentation
- Regulatory Compliance (FDA, AATB, HIPAA)
- Data Accuracy & Record Management
- Microsoft Excel & Google Workspace
- Process Improvement & Workflow Optimization
- Cross-Functional Team Collaboration
- Quality Control & Documentation Audits
- Client Communication & Operational Support
Certification
- Google Project Management Certificate
- Introduction to Time Management
Timeline
Quality Assurance Coordinator
Bone Bank Allografts – Global Medicus
08.2025 - Current
Record Center Specialist / Operations
Iron Mountain
12.2022 - 08.2025
Account Manager
Raptor Consulting
05.2021 - 06.2022
AAS - Business Administration: Project Management
Wake Technical Community College
Business Administration Coursework
Queens University of Charlotte