Johnathan Rivers

• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Approved regular payroll submissions for employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Interacted well with customers to build connections and nurture relationships.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Assisted in recruiting, hiring and training of team members.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Maintained compliance with health code standards.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Followed through with client requests to resolve problems.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Trade School

Blue Water Marinetime