Johnathan Robinson
Slidell,LA
Summary
Hospitality manager with 10+ years of experience in team leadership and operational excellence. Achievements include significant increases in guest satisfaction and revenue growth through effective staff development and service standard maintenance. Expertise in streamlining operations to enhance efficiency and performance.
Overview
9
9
years of professional experience
Work History
Guest Services Manager
Windsor Court Hotel
New Orleans, Louisiana
11.2023 - Current
- Collaborated with departments to ensure seamless guest experiences.
- Analyzed customer feedback surveys to evaluate service levels and identify improvement areas.
- Monitored inventory levels and ordered supplies to support operations effectively.
- Developed training materials for staff on best practices in customer service.
- Participated in budget planning by providing insights on projected departmental expenses.
Operations Manager
Superior Express Transportation LLC
New Orleans, LA
12.2020 - 11.2023
- Coordinated teams to exceed performance targets consistently.
- Streamlined operations by resolving inefficiencies to boost productivity.
- Managed daily operations, aligning forecasted volumes with optimal resource allocation.
- Proactively addressed issues to maintain uninterrupted service and enhance customer satisfaction.
Assistant Front Office Manager
Windsor Court Hotel
New Orleans, LA
01.2020 - 12.2020
- Boosted office efficiency through strategic goal setting and performance monitoring.
- Minimized errors by meticulously tracking expenses and reconciling accounts.
- Delivered personalized visitor support to ensure positive guest experiences.
- Cultivated team motivation and job satisfaction with an innovative approach.
Assistant Front Office Manager
Hilton New Orleans
New Orleans, LA
02.2017 - 01.2020
- Achieved Manager of Quarter recognition for exemplary leadership in Spring 2018.
- Streamlined customer satisfaction processes, optimizing staff workload to increase repeat business.
- Ensured operational continuity by covering all team roles during absences.
- Managed mail, packages, and visitor interactions to enhance front office efficiency.
Education
Bachelor of Arts - Film and Communications
International Bible Institute
New Orleans, LA05-2015
Skills
- Guest relations and feedback analysis
- Staff training and development
- Inventory and budget management
- Customer relationship management
- Operations management
- Effective communication
Timeline
Guest Services Manager
Windsor Court Hotel
11.2023 - Current
Operations Manager
Superior Express Transportation LLC
12.2020 - 11.2023
Assistant Front Office Manager
Windsor Court Hotel
01.2020 - 12.2020
Assistant Front Office Manager
Hilton New Orleans
02.2017 - 01.2020
Bachelor of Arts - Film and Communications
International Bible Institute
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