Johnathan Schroeder
Clinton Township,MI
Summary
Dynamic spare parts agent at FANUC America, with expertise in SAP Ariba and a proven track record in customer satisfaction and efficiency. Adept at problem-solving and fostering strong client relationships, I excel in team collaboration and enhancing operational workflows. Passionate about robotics, I consistently deliver results that exceed expectations.
Overview
3
3
years of professional experience
Work History
Spare Parts Agent
FANUC America
Rochester Hills, Michigan
10.2024 - Current
- Utilized SAP Ariba and Oracle for processing purchase orders and quoting customers
- Facilitated customer interactions and resolved inquiries efficiently.
- Managed client accounts and ensured accurate documentation of transactions.
- Provided training support to new agents on policies and procedures.
- Collaborated with team members to streamline operational workflows.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Processed payments from customers by ACH, check, or credit cards accurately according to company guidelines.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Upsold additional products or services when appropriate in order to meet sales goals.
Hockey Official
Fraser Roller Hockey League
Fraser, MI
06.2022 - Current
- Inline hockey official/referee for the (FRHL) Fraser Roller Hockey League.
- Communicated effectively with players and coaches during matches.
- Officiated games ensuring adherence to rules and fair play standards.
- Enforced league policies to maintain discipline and sportsmanship on the field.
- Collaborated with fellow officials to ensure consistent rule interpretation.
- Operated penalty box systems according to established protocols.
- Managed conflict resolution between teams when necessary.
Robotic Simulation Engineer
Elite Robotics
Macomb, MI
05.2023 - 08.2024
- Communicated with customers about their needs for automation.
- Worked with Process Simulate to create a virtual environment to assist customers in robotic simulation.
- Presented simulation projects to customers, and processed their feedback to improve cycle time.
- Designed simulation models to replicate robotic systems and processes.
- Developed testing protocols to assess robot performance in varied environments.
- Analyzed simulation data to identify areas for improvement in robotics design.
- Collaborated with other engineers to create realistic simulations that accurately reflect actual conditions.
Education
Associate's Degree - General Studies
Macomb Community College
Clinton Township, MI05.2022
High School Diploma -
L'Anse Creuse High School
Harrison Township, MI05.2021
Skills
- Robotics
- SAP Ariba
- Oracle
- Purchase order processing
- Team collaboration
- Customer satisfaction
- Attention to detail
- Problem solving
- Goal-oriented mindset
- Positive attitude
- Robotic simulation
- Polite communication skills
- Resolving customer issues
- Customer service and care
- Process Simulate
- Customer relationship management
Timeline
Spare Parts Agent
FANUC America
10.2024 - Current
Robotic Simulation Engineer
Elite Robotics
05.2023 - 08.2024
Hockey Official
Fraser Roller Hockey League
06.2022 - Current
Associate's Degree - General Studies
Macomb Community College
High School Diploma -
L'Anse Creuse High School