Dynamic spare parts agent at FANUC America, with expertise in SAP Ariba and a proven track record in customer satisfaction and efficiency. Adept at problem-solving and fostering strong client relationships, I excel in team collaboration and enhancing operational workflows. Passionate about robotics, I consistently deliver results that exceed expectations.
Overview
3
3
years of professional experience
Work History
Spare Parts Agent
FANUC America
Rochester Hills, Michigan
10.2024 - Current
Utilized SAP Ariba and Oracle for processing purchase orders and quoting customers
Facilitated customer interactions and resolved inquiries efficiently.
Managed client accounts and ensured accurate documentation of transactions.
Provided training support to new agents on policies and procedures.
Collaborated with team members to streamline operational workflows.
Developed customer relationships and ensured satisfaction with services.
Provided customer service to clients through phone and email communication.
Responded promptly to customer inquiries and complaints in a professional manner.
Responded promptly to customer service calls and inquiries from diverse groups of individuals.
Attended team meetings regularly to discuss updates on products, services and policies changes.
Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
Processed payments from customers by ACH, check, or credit cards accurately according to company guidelines.
Maintained positive working relationship with fellow staff and management.
Identified needs of customers promptly and efficiently.
Upsold additional products or services when appropriate in order to meet sales goals.
Hockey Official
Fraser Roller Hockey League
Fraser, MI
06.2022 - Current
Inline hockey official/referee for the (FRHL) Fraser Roller Hockey League.
Communicated effectively with players and coaches during matches.
Officiated games ensuring adherence to rules and fair play standards.
Enforced league policies to maintain discipline and sportsmanship on the field.
Collaborated with fellow officials to ensure consistent rule interpretation.
Operated penalty box systems according to established protocols.
Managed conflict resolution between teams when necessary.
Robotic Simulation Engineer
Elite Robotics
Macomb, MI
05.2023 - 08.2024
Communicated with customers about their needs for automation.
Worked with Process Simulate to create a virtual environment to assist customers in robotic simulation.
Presented simulation projects to customers, and processed their feedback to improve cycle time.
Designed simulation models to replicate robotic systems and processes.
Developed testing protocols to assess robot performance in varied environments.
Analyzed simulation data to identify areas for improvement in robotics design.
Collaborated with other engineers to create realistic simulations that accurately reflect actual conditions.