Johnathan Stewart
Murfreesboro,TN
Summary
Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 20 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Insurance Liaison/Assistant Vice President
SmartBank
Murfreesboro, TN
01.2021 - 02.2022
- Built and maintain mutually beneficial relationships, facilitated communications and coordinated activities among departments
- Monitor, coordinate, and communicate strategic objectives
- Collaborate and communicate successfully with The Rains Agency and SmartBank Relationship Managers
- Work with other staff members to develop greater understanding of business and any issues that arise
- Develop and foster relationships with both departments
- Collect, analyze, and utilize data and feedback to identify opportunities to improve relationship between Rains Agency and Relationship Managers
- Compile reports about incidents, events, or updates about any important issues
- Proactively solve conflicts and address issues that could occur
- Promptly respond to incidents and other events, as needed.
- Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Allocated work assignments and tasks to comprehensively manage administrative projects.
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Developed reports and financial sheets for annual budgets and senior leadership goals.
- Attended community and network events, promoting company brand and building rapport with prospects and partners.
- Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
- 1st year insurance premium $354,000; quarter of quarter growth of 40%
Commercial Lender/Assistant Vice President
SmartBank
Murfreesboro, TN
08.2017 - 12.2020
- Prospecting for new clients through client, local networking, and marketing strategies
- Quickly and effectively solve customer challenges through financing options
- Constantly seeking new ways to increase lending pipeline
- Supported complete and accurate loan file documentation.
- Embraced growth and excellence-oriented atmosphere to support bank-wide initiatives.
- Managed assigned loan portfolio for retention, growth and credit.
- Analyzed and underwrote requests for new loans and loan renewals.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Developed prospects for new loans by conducting 20 cold calls weekly.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Insurance Agent
AAA
Murfreesboro, Amarillo, TN, TX
04.2010 - 08.2017
- Generate new sales, retain existing members and grow overall book of business through multiple product offerings
- Partner with Field Managers and other office staff, in cross-selling insurance products to The Auto Club Group’s large membership base
- While this position was primarily Property & Casualty Insurance sales, the position also required the ability to sell other products such as; AAA Membership, Life Insurance and Financial products
- Actively solicit new business outside of office, at business establishments and other locations to create and expand business networks
- Build rapport critical to establishing customer satisfaction, loyalty and affinity to AAA brand
- Respond to customer inquiries and requests relating to insurance, membership and financial products.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected premiums on or before effective date of coverage.
- Identified and solicited sales prospects in agency databases.
- Collected, analyzed and validated agency commissions.
- Remained impartial in order to advise clients based on circumstances.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.
- 92% customer retention
Owner
Curves For Women
Canyon, Texas
02.2006 - 04.2010
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Optimized team hiring, training and performance.
- 43% membership increase in 2nd year
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Devised processes to boost long-term business success and increase profit levels.
- Trained and developed team members to build human capital.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Generated revenues yearly and effectively capitalized on industry growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Aligned branding initiatives and sales strategies with client goals.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Assistant Branch Manager
Bank Of America
Amarillo, TX
05.2007 - 04.2010
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 14 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Coached and developed branch staff by offering constructive feedback and bank training opportunities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Implemented process improvements to increase productivity.
- Protected company assets with strategic risk management approaches.
- Developed sales strategy to meet established sales objectives.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 14-member team.
- Maximized efficiency through effective resource allocation and employee management.
- Identified and capitalized on community business opportunities with effective networking.
Assistant Branch Manager
Enterprise-Rent-A-Car/Truck
Houston, TX
05.2003 - 04.2007
- Dedicated and enthusiastic Manager, able to motivate and build dynamic team to perform at their best in providing excellent service and developing ongoing, profitable client relations
- Managed daily operations of branch with over 100 vehicles.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 4 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Implemented process improvements to increase productivity.
- Developed sales strategy to meet established sales objectives.
- Maximized efficiency through effective resource allocation and employee management.
Furniture Lead/Office Supply Sales Associate
Staples
Nacogdoches, TX
10.2000 - 08.2002
- Ordering merchandise from vendors, receiving deliveries from suppliers, and maintaining inventory records
- Keeping shelves stocked with products by stocking shelves and pushing inventory to end caps or ends of aisles.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Updated customers on scheduled deliveries of furniture to homes.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Supported loss prevention goals by monitoring shopper behavior.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Monitored customers for signs of security concerns and escalated issues to management.
Enlisted Air Crew
Marine Corps
Miramar , CA
12.1999 - 10.2000
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Trained in small arms, anti-armor and indirect fire weapons.
- Memorized Marine Corps policies and led training for company personnel.
- Assigned lower-level custody staff to best suited posts.
- Completed careful pre-flight checks and post-flight briefings to maintain safety standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Bachelor of Science - Agriculture Business
Stephen F Austin State University
Nacogdoches, TX05.2003
Skills
- Operational Efficiency
- Originality and Creativity
- Employee Motivation and Performance
- Leadership and People Development
- Complex Problem-Solving
- Lead Generation
- Program Optimization
- Focus and Follow-Through
- Market Research
- Data Analysis
- Strategic Planning
- Sales Tracking
Accomplishments
- Customer retention average of 92% with AAA
- 2014 & 2015 AAA Premier Performer for sales
- Fleet growth of 25% at Enterprise
- Instrumental in membership growth increase of 43% in one year at Curves
- Generated $136,910 in total revenue in 1 year at Enterprise
- 1st year Insurance Bank Referral premium $354,000
Certification
- Licensed Property and Casualty for Tennessee
Timeline
Insurance Liaison/Assistant Vice President
SmartBank
01.2021 - 02.2022
Commercial Lender/Assistant Vice President
SmartBank
08.2017 - 12.2020
Insurance Agent
AAA
04.2010 - 08.2017
Assistant Branch Manager
Bank Of America
05.2007 - 04.2010
Owner
Curves For Women
02.2006 - 04.2010
Assistant Branch Manager
Enterprise-Rent-A-Car/Truck
05.2003 - 04.2007
Furniture Lead/Office Supply Sales Associate
Staples
10.2000 - 08.2002
Enlisted Air Crew
Marine Corps
12.1999 - 10.2000
Bachelor of Science - Agriculture Business
Stephen F Austin State University
- Licensed Property and Casualty for Tennessee
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