Johnathan Sungail
West Palm Beach,FLORIDA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of Clients in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
North Palm Beach Billiards
03.2023 - 12.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
Shipping and Receiving Clerk
PGA Tour Superstore
02.2021 - 03.2023
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Enhanced warehouse organization/inventory control. by implementing a barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
Service Manager
Firestone Complete Auto Care, BRO
04.2009 - 11.2021
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Legal Compliance Analyst
AT&T Mobility
07.2007 - 01.2009
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Comply With Subpoenas, Search Warrants, and Cort orders according to State and Federal Law.
- Developed new Policies that improve Compliance accuracy and reduced risk exposure.
- Enhanced team collaboration by providing clear communication of complex findings through Team Exercises and reports.
Customer Service Representative
AT&T Mobility
04.2005 - 05.2007
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Master Technician
Tk Service Center
02.2000 - 01.2004
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
Education
Associate of Applied Science - Business Management And Automotive Repair
Lincoln Technical Institute - Indianapolis IN,
Indianapolis, INSkills
- Customer Relationship Management
- Financial Administration
- P&L Management
- Project Management
- Vendor Sourcing
- Customer Retention
- Loss Prevention
- Expense Control
- Quality Management
- Deadline-Oriented
- Employee Scheduling
- Sales Team Development
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 15%+ Per year growth of customer base and 20%+ per year growth of net Profit.
- Achieved Customer Service awards Consistently throughout my Carrier including having ZERO complaints out of my Shop for the ENTIRE YEAR of 2018. For comparison, at that time the average shop company wide had 2 per week also, one year with no complaints has never been done in the company's history.
- ASE Master Certification (including both l1 and x1 advanced Certs) at age 21, maintaining that certification without fail through 38 consecutive tests.
Certification
- MACS EPA refrigerant handlers license.
- ASE Master Certified With L1 and X1 Advanced Certifications.
- Florida Food handler Certification.
Timeline
General Manager
North Palm Beach Billiards
03.2023 - 12.2023
Shipping and Receiving Clerk
PGA Tour Superstore
02.2021 - 03.2023
Service Manager
Firestone Complete Auto Care, BRO
04.2009 - 11.2021
Legal Compliance Analyst
AT&T Mobility
07.2007 - 01.2009
Customer Service Representative
AT&T Mobility
04.2005 - 05.2007
Master Technician
Tk Service Center
02.2000 - 01.2004
Associate of Applied Science - Business Management And Automotive Repair
Lincoln Technical Institute - Indianapolis IN,
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