Summary
Overview
Work History
Education
Skills
Timeline
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johnathan taylor

Kirkland,WA

Summary

Dynamic and results-driven professional with extensive experience at Mod Pizza Newcastle, excelling in employee training and customer service. Proven ability to enhance team performance through effective coaching and conflict resolution, fostering a collaborative work environment. Skilled in quality control and daily reporting, consistently achieving high customer satisfaction.

Overview

11
11
years of professional experience

Work History

Captain Shift Lead Management Team

Mod Pizza Newcastle
02.2018 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.

Line Cook

Japonessa Sushi Cocina
05.2014 - 06.2014
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.

Education

West Seattle High School
West Seattle

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Work delegation
  • Sales proficiency
  • Performance improvement
  • Staff motivation
  • Industry expertise
  • Coaching and mentoring
  • Crew coordination
  • Quality control
  • Daily reporting

Timeline

Captain Shift Lead Management Team

Mod Pizza Newcastle
02.2018 - Current

Line Cook

Japonessa Sushi Cocina
05.2014 - 06.2014

West Seattle High School

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johnathan taylor