Johnathan torres
kenosha
Summary
Results-driven professional with extensive experience in vehicle maintenance and repair operations. Expertise in optimizing workflows and managing customer relationships, leading to enhanced service efficiency and elevated customer satisfaction. Strong commitment to safety standards and delivering high-quality results. Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Trustworthy individual offering several years working as qualified technician. Focused and enthusiastic performer promoting exceptional skill in diagnosing issues and performing repairs. Broad knowledge of machines, production processes and maintenance processes.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Lead Technician
Amerit Fleet Solutions
Chicago
09.2022 - 02.2025
- Supervised daily operations of vehicle maintenance and repair processes.
- Trained junior technicians on best practices and safety protocols.
- Diagnosed mechanical issues using diagnostic tools and equipment.
- Implemented efficient workflow strategies for service delivery.
- Coordinated with parts suppliers to ensure timely inventory availability.
- Conducted quality inspections on completed repairs and services.
- Assisted in developing training materials for new staff members.
- Ensured compliance with safety regulations and company policies.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Assisted junior technicians in resolving complex technical problems.
- Followed safety practices to safeguard against injury and damage to property.
- Managed multiple projects simultaneously while meeting deadlines.
- Fostered relationships with internal and external customers.
- Managed quality control and maintained high level of customer satisfaction.
- Tested components, assemblies and systems to diagnose problems.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
- Entered and distributed work orders to other technicians.
- Recommended corrective and preventive actions to boost product reliability.
- Ensured that all systems were compliant with industry standards and regulations.
- Identified areas where improvements could be made in terms of system efficiency or cost savings.
- Maintained up-to-date knowledge of current technology trends.
- Provided technical support to customers and staff on a variety of hardware and software issues.
- Documented processes for future reference by team members.
- Installed operating systems, configured settings, and added and removed applications as needed.
- Monitored the performance of computer networks, servers, and other related equipment.
- Completed training on OEM equipment maintenance, occupational safety, and heavy equipment operations.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Installed new components or replaced defective parts to restore functionality.
Assistant Manager
Wisconsin Muffler
Milwaukee
03.2016 - 01.2022
- Assisted in coordinating daily operations and staff scheduling.
- Managed customer inquiries and resolved service-related issues.
- Supported inventory management and restocking efforts on the sales floor.
- Trained new employees on company policies and procedures.
- Collaborated with team members to enhance customer service standards.
- Maintained cleanliness and organization in the work area and showroom.
- Facilitated staff meetings to discuss goals and operational updates.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Technical Lead
david j franks landscapince construction
Milwaukee
03.2016 - 03.2017
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Repaired or replaced faulty components to enhance vehicle performance.
- Collaborated with team members to resolve complex mechanical problems efficiently.
- Maintained precise records of all repairs and maintenance services executed.
- Trained new mechanics on safety protocols and effective repair techniques.
- Conducted thorough inspections to prevent potential mechanical failures.
- Serviced and repaired brakes, exhaust systems, transmissions, and engines as necessary.
Education
GED -
Collage of Lake County
Waukegan, IL01-2007
Skills
- Diagnostic troubleshooting and mechanical repair
- Workflow optimization and system maintenance
- Quality inspection and equipment maintenance
- Customer relationship management
- Team leadership and employee training
- Problem solving and time management
- Safety compliance and inventory management
- Parts coordination and vehicle inspection
- Testing and repair
- Electrical systems
- Multitasking and organization
- Maintenance and repairs
Languages
English
Professional
Spanish
Professional
Certification
a/c certificate
Timeline
Lead Technician
Amerit Fleet Solutions
09.2022 - 02.2025
Assistant Manager
Wisconsin Muffler
03.2016 - 01.2022
Technical Lead
david j franks landscapince construction
03.2016 - 03.2017
GED -
Collage of Lake County