Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Faber, Coe and Gregg Inc.
05.2022 - Current
Oversee day to day operations of multiple locations (retail, QSR, coffee shop, and two casual dining restaurants) within the airport to ensure passengers receive excellent customer service
Oversee profit and loss by following cash controls, maintaining inventory, scheduling, and reviewing financials weekly
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Ensure consistency of product at all times to maintain the highest quality
Calculate price points for menu items to adjust for the current market
Establish relationships with outside vendors to bring merchandise into the airport
Protect the brand by ensuring all operational standards are met
Adhere to all safety and sanitation regulations
Encourage growth with internal customers
General Manager
Ten D Enterprises Inc. (McDonald's)
02.2010 - 04.2022
Oversee day to day operations of the restaurant, leading people, profits and processes
Build a cohesive, high performing team
Oversee recruiting, hiring, training and retaining department managers, shift managers and crew members
Ensure consistency of product at all times to ensure a high quality of ingredients and food preparation
Oversee profit and loss by following cash controls, maintaining inventory, scheduling labor, reviewing financials and taking corrective action when needed
Adhere to all safety and sanitation regulations, and maintain the quality of the restaurant
Ensures that people practices are followed within the restaurant
Protects the brand by ensuring that the restaurant meets operational standards, food safety standards, and labor laws