Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Johnathan Walker

Charleston,United States

Summary

Results-driven manager with 20+ years experience in the service industry. Proven track record of profitable sales growth, improving guest satisfaction, and retention of team members.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant GM/Task Force GM

Recovery Sports Grill
12.2023 - Current
  • Perform all expected day-to-day duties of the role
  • Schedule, build, and set up catered parties (in-house & Togo) with assistance from Tripleseat
  • Travel to other locations for the purpose of training new GMs and/or improving processes
  • High Togo/delivery volume. Fluent with DoorDash and GrubHub
  • Work hand-in-hand with Four Points Sheraton. I occasionally assist with large private dinners and events such as the Regatta and U.S. Pro Road Cycling races.
  • Meticulous planning to ensure the perfect atmosphere for our guests

Kitchen Manager

LongHorn Steakhouse
12.2018 - Current
  • Manage team of 80+ employees in a fast-paced, high volume (+$7M/yr) store.
  • Helped lead team to highest Performance Earnings in division for three consecutive years.
  • Consistently hit or surpass food cost target by monitoring/adjusting par levels and proper product management.
  • Achieve labor goals with accurate forecasting and scheduling to volume.
  • Fluent with dissecting and diagnosing P&L workbook.

Service Manager

Outback Steakhouse
09.2009 - 11.2018
  • Helped implement an at-the-time revolutionary delivery system while completing 200+ orders per week.
  • Facilitated quarterly team meetings to cover standards, practices, and any changes to the business.
  • Handled onboarding, orientation, and training classrooms.
  • Constantly walking "figure 8's" around the store to ensure both the FOH and BOH are running smoothly.
  • Fluent with general office work; Excel, Word, paying invoices, cash handling, creating work orders, etc.

Skills

  • Highly experienced in ensuring guest satisfaction
  • Problem-solving and improving processes
  • Multitasking and time management
  • Detail-oriented
  • Team focused and leads by example

Certification

  • Food Safety Manager
  • National Registry of Food Safety Professionals | March 2019

Timeline

Assistant GM/Task Force GM

Recovery Sports Grill
12.2023 - Current

Kitchen Manager

LongHorn Steakhouse
12.2018 - Current

Service Manager

Outback Steakhouse
09.2009 - 11.2018

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