Johnathan Ward
Kermit,West Virginia
Summary
Hardworking and committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging and committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Customer-focused with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
7
7
years of professional experience
Work History
Home Helper
Home Health Aid
Kermit, West Virginia
01.2022 - Current
- Assisted clients with using restroom, bathing and oral hygiene.
- Provided companionship to clients by visiting, playing games and going for walks.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Improved patient outlook and daily living through compassionate care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with client personal care needs to foster independence and well-being.
- Helped client with medication self-administration.
- Tracked and reported clients' progress based on observations and conversations.
- Documented care provided and submitted notes to supervisor.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Security Guard
arms security
Pilgrim, KY
06.2018 - 06.2023
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Investigated reported incidents to protect company assets.
- Monitored access control systems and key code records for suspicious activities.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Reported safety hazards for remediation response.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Warehouse Worker
Zigs
Wayne, WV
02.2021 - 12.2021
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Moved large and bulky items manually.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Recognized defective material and reported issues to management.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Established and maintained good relations with customers, vendors and transport companies.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Packed boxes and stock using organizational guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Cashiering Team Lead
Speedway Gas Station
Paintsville, KY
02.2020 - 07.2021
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Helped customers find specific products, answered questions and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Candle Maker
Candlelite
Chillicothe, OH
02.2016 - 07.2018
- Maintained high levels of quality standards by closely monitoring progress and effectively streamlining procedures.
- Prepared mixtures for new molds by measuring, mixing and pouring raw materials.
- Weighed mixes accurately to decrease waste by minimizing excess and removed material.
- Designed quality assurance methods and detailed inspections for completed products.
- Organized raw materials to streamline production.
- Determined appropriate temperature and time settings for each material and mold to reduce non-conformances.
- Tracked company inventories, repaired tools and equipment and corrected mold malfunctions.
- Observed automatic molding machines to quickly correct malfunctions or material jams.
- Interpreted and adhered to blueprints and added specifications according to product needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
High School Diploma -
Johnson Central High School
Paintsville, KY05.2013
Skills
- Light Housekeeping
- Medication Administration
- Mobility Support
- Community Activities
- Compassionate Client Care
- Case Management
- Interpersonal Communication
- Documentation
- Housekeeping
- Patient Care
- Loss Prevention
- Staff Training
- Customer Service
- Written and Verbal Communication
- Credit and Cash Transactions
- Payment Collection
- Merchandise Restocking
- Issue Resolution
- Liquor Regulations and Compliance
- Time Management Skills
- Punctual and Dependable
- Delivery Scheduling
- Complex Problem-Solving
- Product Management
- Inventory Management
- Cost Reduction
- Loading and Unloading
- Shipping and Receiving
- Document Preparation
- Reliability
- Verbal and Written Communication
- Criminal Law Understanding
- Relationship Building and Management
- English Fluency
- Firearms Expertise
- Work Ethic
- Patrolling
- Vigilant and Watchful
- Punctuality
- Surveillance
- Team Building
- Project Planning
- Excellent Communication
- Attention to Detail
- Cultural Awareness
Timeline
Home Helper
Home Health Aid
01.2022 - Current
Warehouse Worker
Zigs
02.2021 - 12.2021
Cashiering Team Lead
Speedway Gas Station
02.2020 - 07.2021
Security Guard
arms security
06.2018 - 06.2023
Candle Maker
Candlelite
02.2016 - 07.2018
High School Diploma -
Johnson Central High School
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