Johnathan Weidner
Kissimmee,FL
Summary
Sales Floor Manager supporting employees in achieving success and exceeding sales goals. Service-focused to improve sales, inventory turns and revenue generation in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Sales Floor Manager
Universal Hyundai
Orlando, Florida
05.2023 - 09.2024
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Managed daily store operations, including assigning tasks to sales associates and overseeing the completion of those tasks.
- Conducted regular meetings with staff members to discuss new initiatives and goals.
- Created a positive work environment that was conducive to team building and collaboration among employees.
- Resolved customer complaints in a timely manner while ensuring excellent customer service is maintained at all times.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Assisted with training, development and mentoring of sales employees.
- Coached employees on sales techniques and best practices, improving upselling.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented new processes and procedures to increase efficiency and reduce costs while maintaining high levels of customer satisfaction.
- Recruited and trained new employees to meet job requirements.
VIP Director
Universal Hyundai
Orlando, Florida
12.2020 - 05.2023
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Collaborated with senior leadership to set long-term objectives for the company.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Assessed employee performance against established benchmarks or targets.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Sales Representative
Universal Hyundai
Orlando, FL
06.2018 - 11.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Utilized CRM software tools to track progress of each sale cycle stage.
Education
GED -
Pottstown High School
Pottstown, PA01-2006
Skills
- Inventory Management
- Staff Scheduling
- Employee Scheduling
- Sales Training
- Process Improvement
- Employee Development
- Schedule Management
- Customer Service
- Problem Resolution
- Communication Skills
- Performance Tracking and Evaluation
- Customer Relationship Management
- Team Development
References
References available upon request.
Timeline
Sales Floor Manager
Universal Hyundai
05.2023 - 09.2024
VIP Director
Universal Hyundai
12.2020 - 05.2023
Sales Representative
Universal Hyundai
06.2018 - 11.2020
GED -
Pottstown High School
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