Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Johnathan Weidner

Kissimmee,FL

Summary

Sales Floor Manager supporting employees in achieving success and exceeding sales goals. Service-focused to improve sales, inventory turns and revenue generation in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Sales Floor Manager

Universal Hyundai
Orlando, Florida
05.2023 - 09.2024
  • Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
  • Managed daily store operations, including assigning tasks to sales associates and overseeing the completion of those tasks.
  • Conducted regular meetings with staff members to discuss new initiatives and goals.
  • Created a positive work environment that was conducive to team building and collaboration among employees.
  • Resolved customer complaints in a timely manner while ensuring excellent customer service is maintained at all times.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Assisted with training, development and mentoring of sales employees.
  • Coached employees on sales techniques and best practices, improving upselling.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Implemented new processes and procedures to increase efficiency and reduce costs while maintaining high levels of customer satisfaction.
  • Recruited and trained new employees to meet job requirements.

VIP Director

Universal Hyundai
Orlando, Florida
12.2020 - 05.2023
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Assessed employee performance against established benchmarks or targets.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.

Sales Representative

Universal Hyundai
Orlando, FL
06.2018 - 11.2020
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Negotiated pricing contracts with customers to maximize profits.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Utilized CRM software tools to track progress of each sale cycle stage.

Education

GED -

Pottstown High School
Pottstown, PA
01-2006

Skills

  • Inventory Management
  • Staff Scheduling
  • Employee Scheduling
  • Sales Training
  • Process Improvement
  • Employee Development
  • Schedule Management
  • Customer Service
  • Problem Resolution
  • Communication Skills
  • Performance Tracking and Evaluation
  • Customer Relationship Management
  • Team Development

References

References available upon request.

Timeline

Sales Floor Manager

Universal Hyundai
05.2023 - 09.2024

VIP Director

Universal Hyundai
12.2020 - 05.2023

Sales Representative

Universal Hyundai
06.2018 - 11.2020

GED -

Pottstown High School

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Johnathan Weidner