Johnathan Williams
Rex,GA
Summary
Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to Number pounds. Enthusiastic Job Title willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Responsible Stocker with excellent blocking, facing and customer service skills coupled with Number years of experience. Fast worker with attention to detail and completeness. Hardworking Grocery Stocker with proven customer service and merchandising abilities. Adept at labeling and arranging products. Offering Number years� experience to a challenging new position. Diligent Job Title organized in handling materials, counting stock and distributing items. Flexes smoothly between different back-end and customer-facing requirements. Learns quickly, manages time well and stays calm under pressure.
Overview
5
5
years of professional experience
Work History
Stocket
Food Depot Market
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Cook's Assistant
Cookout Restaurant
05.2024 - Current
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Distributed food during busy peak periods to drive customer satisfaction.
- Monitored food quality and temperature for safe consumption.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Plated and garnished dishes for uniform presentation standards.
- Maintained efficiency and flow of Type kitchen by helping lead cook complete Type tasks.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Assisted in setting up and breaking down kitchen stations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
Sales Associate
O'Reilly Auto Parts
09.2019 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Diploma - General Studies
Greenforest
Decatur, GA05.2015
Skills
- Willing to Learn
- Positive Attitude
- Shelf Stocking
- Customer Service
Timeline
Cook's Assistant
Cookout Restaurant
05.2024 - Current
Sales Associate
O'Reilly Auto Parts
09.2019 - 10.2023
Stocket
Food Depot Market
Diploma - General Studies
Greenforest