Summary
Overview
Work History
Education
Skills
Timeline
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Johnathan Wisdom

Johnathan Wisdom

Atlanta,GA

Summary

Dynamic professional with a proven track record at Delta Airlines, adept in operational logistics and materials handling. Excelled in enhancing efficiency and implementing quality control measures, evidenced by generating over $450,000 in a/v sales, marking a 7% increase. Skilled in Microsoft Office and renowned for exceptional communication, consistently delivering superior customer service and fostering strong client relationships.

Overview

19
19
years of professional experience

Work History

Supply Attendant

Delta Airlines
08.2022 - Current


  • Entry-level position within the logistics operation supporting the distribution of aircraft parts & materials. Supply Attendants support data accuracy, compliance processes, and shipping & handling procedures.

Supply Attendant

STS Aviation Services (PFE)
01.2022 - 08.2022


Experience in logistics, including warehousing, distribution, and inventory management


Responsible for safe operation of mechanical and manual materials handling equipment. Responsible for the safe operation of company vehicles.

Learning Ambassador

Amazon
01.2021 - 08.2022

Promotes and increases awareness of Amazon products and services to help increase sales.

Customer Service /Manual Encoding

Elite Line Services
11.2017 - 10.2020
  • Provides customer service and direction to traveling public while accepting passenger baggage.
  • Scans the bar code(s) of oversized baggage.
  • Manually encodes bag by scanning or keying in destination information to the correct bag room location.
  • Collects and distributes tubs for usage in proper baggage handling procedures.
  • May complete computer entries and paperwork appropriate for tasks performed, if applicable.
  • Completes all safety training as assigned by the Company.
  • Compliance with all ELS safety programs, policies and procedures.
  • Performs additional duties/assignments that may be required by management from time to time.

Low Voltage Technician / Salesman

The Unity Group LLC
01.2016 - 11.2017
  • Mounted panels for motion detectors, keypads and controls.
  • Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
  • Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
  • Demonstrated system use, maintenance and care to customers.

Director of Audio Visual

On Event Services
06.2011 - 10.2015
  • Implemented quality control measures to ensure consistent delivery of exceptional audiovisual services across all events.
  • Improved department efficiency by streamlining processes for equipment inventory management and maintenance scheduling.
  • Acted as point-of-contact between audio-visual crew and project management team.
  • Delivered exceptional customer service through responsive communication, addressing clients'' concerns promptly and efficiently.
  • Generated over $450,000 in a/v sales.
  • -Increased sales by 7%

Audio Visual Technician

Swank Audio Visuals
02.2009 - 06.2011
  • Set up projectors, laptops and microphones for live presentations.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
  • Optimized sound quality by conducting thorough sound checks prior to each event start time.
  • Received the F.L.E.X (Flawless Execution ) customer service award given to those who provided exception customer service to clients .

Lockbox Extraction Specialist

Bank of America
02.2007 - 02.2009

Scans, posts and balances all electronic and lockbox payments for both insurance and patient accounts


Handles the servicing of all client’s commercial lockbox services, including any operational functions that may pertain to the service.

Salesman

Nordstrom
08.2005 - 02.2006
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.

Education

Bachelors - Mass Communication

Fort Valley State University
Fort Valley, GA
06.2003

Skills

  • Packing and labeling
  • Loading and unloading
  • Shipping and receiving
  • Warehouse operations
  • Materials handling
  • Operational Logistics
  • Attention to detail
  • Team Oriented
  • Microsoft Office
  • Microsoft Word
  • Intermediate Computer Skills
  • Data Entry
  • Communication Specialist
  • Technically Proficient

Timeline

Supply Attendant

Delta Airlines
08.2022 - Current

Supply Attendant

STS Aviation Services (PFE)
01.2022 - 08.2022

Learning Ambassador

Amazon
01.2021 - 08.2022

Customer Service /Manual Encoding

Elite Line Services
11.2017 - 10.2020

Low Voltage Technician / Salesman

The Unity Group LLC
01.2016 - 11.2017

Director of Audio Visual

On Event Services
06.2011 - 10.2015

Audio Visual Technician

Swank Audio Visuals
02.2009 - 06.2011

Lockbox Extraction Specialist

Bank of America
02.2007 - 02.2009

Salesman

Nordstrom
08.2005 - 02.2006

Bachelors - Mass Communication

Fort Valley State University
Johnathan Wisdom