JOHNATHAN L. JANSSEN
Des Moines,IA
Summary
Dynamic and results-driven professional with extensive experience across customer service, financial services, research and development, and interdisciplinary innovation. Skilled in managing escalated cases with precision, ensuring compliance, and driving customer satisfaction in high-stakes environments. Proven expertise in risk assessment, process improvement, and strategic project management, with a track record of streamlining operations and enhancing service delivery at Wells Fargo.
As the founder of Nauste Labs, I lead initiatives in scientific research, technology, environmental sustainability, and engineering, with a focus on developing solutions that advance human potential and ecosystem health. Committed to continuous growth, I bring a collaborative approach to leading teams, fostering innovation, and achieving impactful results. I am dedicated to leveraging my skills to drive success and contribute meaningful change across all areas of my work.
Overview
9
9
years of professional experience
Work History
Founder and CEO
Nauste Labs
04.2024 - Current
- Established Nauste Labs with a mission to advance research and development across multiple disciplines, including nootropics, science, technology, ecosystem sustainability, and engineering
- Led the creation of NJ-24, a flagship nootropic supplement focused on enhancing cognitive function, while simultaneously launching projects aimed at supporting environmental health and innovative engineering solutions
- Spearheaded collaborations across scientific and engineering fields to push the boundaries of what’s possible in product development and environmental impact, positioning Nauste Labs as a leader in multi-disciplinary innovation.
Escalations Representative
Wells Fargo
07.2022 - Current
- Manage high-stakes, escalated cases for consumer lending products, including credit cards, ensuring prompt and effective resolutions
- Act as a liaison between customers and internal departments to resolve complex issues, employing a customer-first approach
- Conduct in-depth investigations and utilize risk assessment skills to identify potential regulatory and compliance concerns
- Provide feedback to management on recurring issues, contributing to process improvements and customer satisfaction enhancements.
Senior Customer Success Representative
Wells Fargo
05.2017 - 07.2022
- Delivered training on updated policies, procedures, and customer service tools to team members, enhancing team efficiency and customer service capabilities
- Addressed escalated and complex inquiries from both internal and external customers, collaborating with the centralized complaint function for effective issue resolution
- Offered subject matter expertise on company policies, assisting in implementing new services and procedural changes
- Chaired the Community Involvement Committee (2019-2020), fostering a culture of engagement and social responsibility within the organization.
CAP 2 Supervisor
Walmart
06.2015 - 04.2017
- Directed merchandise processing and inventory management to maintain operational standards in a high-volume retail setting
- Led recruitment, staffing, and performance management initiatives to build and maintain a productive team
- Implemented task allocation and scheduling strategies to optimize staff productivity and achieve store goals.
Education
College -
Drake University
05.2015
High School - undefined
Valley High School
05.2014
Skills
- Technical Proficiency: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Cisco Phone Systems
- Customer Escalation Management: Skilled in handling escalated cases, analyzing complex inquiries, and providing effective resolutions in consumer lending
- Risk Assessment and Compliance: Proficient in evaluating regulatory risks and ensuring compliance across customer interactions
- Process Improvement: Experienced in identifying operational inefficiencies and implementing strategies to enhance customer satisfaction
- Scientific Research and Development: Lead R&D efforts at Nauste Labs, focusing on nootropics, ecosystem sustainability, and engineering advancements
- Project Management: Effective in overseeing interdisciplinary projects, managing timelines, and aligning team efforts with strategic objectives
- Interpersonal Communication: Strong communicator, able to train teams and guide collaborative efforts across departments
- Innovation in Environmental Solutions: Demonstrated commitment to sustainability with projects exploring ecosystem health and renewable technology
Websites
References
- Wells Fargo HR, (877) 479-3557
- Nanette Robbins, (515) 371-0445
- Jonis Dembinski, (515) 212-1633
- Chad Robbins, (515) 724-3392
Timeline
Founder and CEO
Nauste Labs
04.2024 - Current
Escalations Representative
Wells Fargo
07.2022 - Current
Senior Customer Success Representative
Wells Fargo
05.2017 - 07.2022
CAP 2 Supervisor
Walmart
06.2015 - 04.2017
High School - undefined
Valley High School
College -
Drake University