JOHNATHAN WHITAKER
Oklahoma City,OK
Summary
Well-qualified candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Senior Product Specialist
Paycom
Oklahoma CIty, OK
07.2021 - Current
- Responsible for setting up new client information and purchased HCM products purchased during sales, such as Scheduling, Garnishments, Expense Management, and more.
- Received & answered client emails and phone calls related to product service and support.
- Sole Specialist selected to pilot company Worker's Compensation product for sale to client base.
- Created anonymous monthly Atlassian Confluence surveys in order to gather feedback and identify operational pain points of team. Then gathered data results to discuss with Team Lead in One-on-One meeting for Team Lead development and feedback.
- Created and hosted Team Quarterly Review Round-Tables for quarterly accomplishments, process pain points & solutions, new process rollouts, and product updates.
- Created and helped implement process changes such as the creation of department email chain inbox and rotation schedule used to delegate weekly inbox responsibility
- Led department in the creation of Atlassian Confluence pages to house commonly used resources and process guides for all client setups.
- Created and lead team of 16 to create monitor, and edit Confluence pages for all department products.
- Trained and built relationships with members from other teams on products and processes.
- Created new department Excel metric trackers and processes to help department identify and review operational setup of metrics for its products
- Created Team Lead Excel trackers to allow for monitoring of team assignments and statuses
- Created with Department Leadership improved communication for both internal and external clients regarding new processes/policies.
- Created process guides and communication documents to assist in inter-department partnerships
- Acted as Team Lead when Team Lead is Out of Office, hosting One on One meetings, setting team expectations, and performing check-ins throughout the day with the team.
Garnishment Specialist
Paycom
Oklahoma City, OK
02.2020 - 06.2021
- Responsible for setting up of client Garnishment orders received from various state & federal agencies.
- Upheld all state and federal regulations covering industry activities.
- Communicated to clients proficiently via phone & email regarding the status of their employee(s) garnishment orders.
- Received client phone calls regarding any questions related to Garnishment products/orders.
- Created Multi-Team Goal trackers and presentations to help the teams keep track of and develop new weekly- monthly goals
- Joined Leadership strategic planning meetings to provide updates on new hire training and provide specialist feedback on new rollouts
- Took on the role of Department Records Liaison to represent department in company initiative to begin condensing and cleaning up department servers/drives and to ensure that items related to processes and company operations are uploaded into department Atlassian Confluence page.
- Created TACT Time project to identify where time was being used up the most in Garnishment Specialist role and how much revenue was gained and lost on each order type
- Trained department new hires to graduation
- Took on up to 7 high profile “special clients” to help provide accurate and timely communication between the company and its client(s).
- Provide excellent service and attention to customers when face-to-face or through phone conversations
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Handled all delegated tasks, including New Hire Training and Records Liaison tasks
- Demonstrated leadership by making improvements to work processes and helping to train others.
New Client Setup Administrative Assistant
Paycom
Oklahoma City, OK
10.2018 - 02.2020
- Converted new client Year-To-Date check registers from previous provider into Paycom by use of several system processes and software
- Validated and confirmed accurate input of Client's employee information such as names, DOB/SSN information, addresses, Tax
- Validated fellow Admin works by double checking input information
- Train new Admins on process and company policies
- Inform New Client Setup Specialist on errors in inputted information and provide direction on how to correct issue
- Contact Internal Revenue Service to verify new Client information such as FEIN, address, and company name
- Worked on any other project assigned by Team Lead
Department Manager
Walmart INC
Norman, OK
02.2011 - 10.2018
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Kept department on target to meet sales and profit objectives by minimizing waste and pursuing revenue-generation opportunities leading to the department surpassing expected quarterly goals by an average of 41%
- Supported shrinkage and safety awareness, reviewed sales and inventory data identified trends and prepared reports for managers
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones
- Worked closely with sales associates to complete tasks
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock by 64%
- Performed opening and closing duties as part of the management team
- Delegated work to staff, setting priorities and goals
- Followed all safety protocols and company processes and procedures
- Was selected as the location's Safety Team Lead
Education
GED -
Homeschooled
Blanchard, OK11.2017
Skills
- Data Entry
- Record Keeping
- Microsoft Office proficiency
- Payroll software proficiency
- Atlassian JIRA and Confluence proficiency
- Computer competency
- Examining information
- Innovation
- Leadership
- Team-building
- People skills
- Problem Solving/Issue Resolution
- Customer Service
Accomplishments
- Used Microsoft Excel to develop assignment tracking spreadsheets.
- Supervised team of 16 staff members in creation of Atlassian Confluence pages relating to company and department/product processes and policies.
- Department 2022-Top Producer
- Personally requested by Department Supervisors to help new department evaluate, create and implement new process and policies.
- Collaborated and piloted with team of 4 in the development of Worker's Compensation product.
- Documented and resolved client issues which led to customer satisfaction.
- Took part in company mentorship program to help develop junior employees through One-on-One discussions and training.
Certification
- Lean Six Sigma White Belt, Management and Strategy Institution
- Project Management Essentials Certified - Management and Strategy Institution
- Subject Matter Expert (SME) Garnishments - Paycom Payroll LLC
Timeline
Senior Product Specialist
Paycom
07.2021 - Current
Garnishment Specialist
Paycom
02.2020 - 06.2021
New Client Setup Administrative Assistant
Paycom
10.2018 - 02.2020
Department Manager
Walmart INC
02.2011 - 10.2018
GED -
Homeschooled