Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Johnathan Rex Martens

Woodbridge,VA

Summary

Hardworking employee with excellent customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Stay-at-home Dad

N/A
Woodbridge, Virginia
02.2022 - Current
  • Primary responsibilities are keeping my kids taken care of

Parts and Accessories Specialist and Floor Manager

Coleman PowerSports
Woodbridge And Falls Church, Virginia
05.2016 - 02.2022
  • Provided product knowledge to customers regarding features, benefits and care instructions for accessories and safety equipment
  • Answered questions from customers regarding product availability, pricing and delivery information
  • Handled returns and exchanges according to company policies
  • Processed payments using the point of sale system
  • Assisted customers with selecting accessories that complemented their style preferences and safety requirements
  • Cleaned shelves, counters, clothing racks, and tables to maintain organized store
  • Maintained friendly, outgoing and customer-focused demeanor while on sales floor
  • Provided excellent customer service by greeting customers warmly and responding promptly to inquiries.

Store Manager

Cycle Gear
Laurel , Maryland
03.2013 - 05.2016
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day
  • Oversaw inventory management through cycle counts, audits and shrinkage control
  • Established customer service standards and monitored staff compliance
  • Delegated work to staff, setting priorities and goals

Parts and Accessories Specialist

Coleman PowerSports
Falls Church, Virginia
03.2010 - 03.2013
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Maintained friendly, professional and customer-focused demeanor while on sales floor
  • Surpassed daily sales goals by cross-selling and promoting additional products
  • Cleaned shelves, counters and tables to maintain organized store
  • Answered store and merchandise questions and led customers to wanted items
  • Ticketed, arranged and displayed merchandise to promote sales
  • Processed payments using the point of sale system
  • Processed special transactions such as returns and exchanges to serve customers
  • Handled customer complaints in a professional manner and resolved issues quickly and efficiently

Education

Some College (No Degree) - Computer Science

Northern Virginia Community College
Sterling, VA

Skills

  • Multitasking Abilities
  • PPE use
  • Decision-making
  • MS office
  • Attention to detail
  • Verbal communication
  • Organizational skills
  • Customer service
  • Social perceptiveness
  • Troubleshooting
  • Organization and time management

Affiliations

  • Avid 3D printing enthusiast
  • Volunteer at Everbrook Academy to teach 3D printing to students and faculty
  • Avid motorcyclist and general gearhead

Timeline

Stay-at-home Dad

N/A
02.2022 - Current

Parts and Accessories Specialist and Floor Manager

Coleman PowerSports
05.2016 - 02.2022

Store Manager

Cycle Gear
03.2013 - 05.2016

Parts and Accessories Specialist

Coleman PowerSports
03.2010 - 03.2013

Some College (No Degree) - Computer Science

Northern Virginia Community College

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Johnathan Rex Martens