JOHNATHON BUTLER
York,PA
Work Preference
Summary
Diligent Shipping Coordinator promotes warehouse functions to meet production goals and customer needs. Polished in managing fast-paced work, inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.
Overview
8
8
years of professional experience
Work History
Shipping Coordinator
Grocery Outlet
Middletown, PA
01.2025 - Current
- Organized and integrated inventory systems to streamline order fulfillment processes
- Collaborated with management team to share updates
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
IT Help Desk Agent
Insight Global
12.2021 - 12.2024
- Resolved hardware, software, and network issues through remote troubleshooting and ticketing systems.
- Escalated complex incidents to higher-tier support while documenting accurate case details.
- Updated knowledge base articles to improve resolution consistency and user self-service.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Guided users through password resets, account access, and application setup.
- Monitored help desk queues to prioritize urgent requests and maintain service continuity.
- Maintained service records and followed up on open tickets to ensure timely closure.
Delivery Service Representative
Origlio Beverage
06.2018 - 12.2021
- Engaged with management to address concerns and resolve issues promptly
- Trained new staff on processes and organizational software
- Troubleshot and managed technological issues to ensure smooth operations
- Generated and managed invoices for services rendered, maintaining accurate records for financial tracking.
- Utilizing and understanding organization unique software
- Engage with management on a regular basis in order to discuss concerns, questions, and issues that arise
- Coordinated daily service delivery schedules to align driver routes with customer order requirements.
- Monitored delivery exceptions, resolved discrepancies, and maintained accurate service records.
Education
High School Diploma -
Reading High School
Skills
- Inventory management
- Logistics coordination
- Order fulfillment
- Supply chain operations
- Logistics support
- Safety compliance
- Remote support
- Ticket management
- Microsoft Office
- Software installation
- Active directory
- Windows, Mac, Android, and IOS
Timeline
Shipping Coordinator
Grocery Outlet
01.2025 - Current
IT Help Desk Agent
Insight Global
12.2021 - 12.2024
Delivery Service Representative
Origlio Beverage
06.2018 - 12.2021
High School Diploma -
Reading High School