- Interested in forensics and detective work
- Collect Godzilla and Transformers
- Cooking
- I like working with my hands and fixing things
- Working out
Johnathon Eggart
Harrison,Idaho
Summary
Dynamic Customer Service Supervisor with proven ability to enhance order accuracy and speed of service. Skilled in problem-solving and team leadership, committed to fostering a positive work environment and ensuring customer satisfaction. Excellent in using hands outdoors and proficient outdoor survival skills. Works well under pressure.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Supervisor
McDonald's
Rathdrum, ID
05.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on customer service best practices.
- Implemented procedures to enhance order accuracy and speed of service.
- Resolved customer complaints effectively to maintain positive dining experiences.
- Collaborated with management on strategies for improving overall restaurant performance.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Education
Associate of Arts - Criminal Justice
North Idaho College
Coeur D'alene, ID05-2027
High School Diploma -
Lakeland Highschool
Rathdrum, ID06-2026
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Team leadership
- Decision-making
- Delegating work
Accomplishments
- Achieved Eagle Scout at age 17
- Graduated High School
Certification
- Certificate from National Advanced Youth Leadership and National Advanced Youth Leadership Experience
Interests
Timeline
Customer Service Supervisor
McDonald's
05.2025 - Current
Associate of Arts - Criminal Justice
North Idaho College
High School Diploma -
Lakeland Highschool