Johnathon Fletcher
Graham,NC
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dollar General
09.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Guest Advocate
Target
11.2021 - 04.2023
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Oversaw fast-paced front desk operations and guests' needs.
Client Service Coordinator
Banfield Pet Hospital
04.2023 - Current
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
North Carolina Cyber Academy
2800 Meridian Pkwy #150, Durham, NC 2771306.2021
Skills
- Reminder Calls
- Customer Support
- Account Management
- Client Relations
- Accounts Receivable
- Sales and Upselling
- Payment Processing
- Guest Satisfaction
- Product Sales
- Financial Transactions
- Telephone Reception
- Computer Skills
Timeline
Client Service Coordinator
Banfield Pet Hospital
04.2023 - Current
Guest Advocate
Target
11.2021 - 04.2023
Sales Associate
Dollar General
09.2021 - 11.2021
High School Diploma -
North Carolina Cyber Academy