Johnathon Howard
Elk Grove,CA
Summary
Dynamic professional with a proven track record at GAT, excelling in ramp service and aircraft marshalling, coupled with exceptional problem-solving abilities. Expert in enhancing operational efficiency and safety, demonstrated by significantly reducing damage claims and fostering a collaborative team environment. Skilled in forklift operation and committed to delivering superior customer service. Goal-driven and skilled individual offering [Number] years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through [Number] years of aviation experience.
Overview
11
11
years of professional experience
Work History
Ramp Agent
GAT
2023.12 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Checked cargo and baggage for security to meet TSA regulations.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Connected electrical power unit and hoses to aircraft.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Lead Cook
Sky River
2022.03 - 2023.08
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Supervised line cooks to monitor food safety and order accuracy.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Maximized ingredient usage by developing creative daily specials that showcased seasonal produce and reduced food costs.
- Taught kitchen staff safety protocols and restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Shipping and Receiving Clerk
Mancinis
2020.02 - 2022.12
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
Delivery Driver
Fed Ex Ground
2020.11 - 2021.12
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Cell Phone Technician
Asurion
2019.09 - 2020.10
- De-soldered and re-soldered connections between parts and motherboard.
- Continuously improved personal technical skills through workshops, seminars, and online courses to provide cutting-edge repair services.
- Streamlined repair processes for faster turnaround times and improved customer retention.
- Established strong relationships with vendors for quicker access to specialized tools or unique replacement parts.
- Safely performed delicate soldering tasks when working with intricate components that required precision handling.
- Provided exceptional customer support by answering queries related to device functionality and usage tips.
- Collaborated with team members to quickly resolve complex technical problems for clients.
- Specialized in repairing [Type] phones and frequently worked on other manufacturer models.
Correctional Supervisor Cook
CDCR
2016.05 - 2018.09
- Preserved inmates' legal rights through trainings and interventions with correctional officers.
- Reduced contraband within the facility by conducting thorough inspections and promoting awareness among correctional staff.
- Fostered a professional working environment by setting clear expectations for staff performance and holding individuals accountable for their actions.
- Managed [Number] prison guards and [Number] offenders at [Type] facility.
- Ensured accurate record-keeping by maintaining up-to-date files on inmate behavior, incidents, grievances, and disciplinary actions taken.
- Evaluated staff performance regularly using objective criteria such as adherence to policies, punctuality, and ability to work well under pressure.
- Supported successful inmate reintegration into society by facilitating access to community resources upon release from custody.
- Developed staff and identified training needs to close knowledge and process gaps.
- Maintained professional demeanor in interactions with [Type] population.
Out Process Specialist
Apple
2014.02 - 2016.04
- Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
- Reduced production downtime by maintaining equipment and troubleshooting issues proactively.
- Implemented new process automation tools, resulting in reduced manual labor and increased productivity.
- Provided technical support during process upgrades or equipment installations, ensuring minimal disruption to operations.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
Mental Health Technician
Milhouse
2013.12 - 2014.02
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Education
High School Diploma -
Elk Grove
Elk Grove, CA06.2009
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Safety Procedures Compliance
- Aircraft Tug Operation
- Safety Procedures
- Customer Service
- Marshaling aircraft
- Forklift Operator Certification
- Warehouse Safety
- Material Handling
- Safety awareness
- General laborer
- Order Picking
Timeline
Ramp Agent
GAT
2023.12 - Current
Lead Cook
Sky River
2022.03 - 2023.08
Delivery Driver
Fed Ex Ground
2020.11 - 2021.12
Shipping and Receiving Clerk
Mancinis
2020.02 - 2022.12
Cell Phone Technician
Asurion
2019.09 - 2020.10
Correctional Supervisor Cook
CDCR
2016.05 - 2018.09
Out Process Specialist
Apple
2014.02 - 2016.04
Mental Health Technician
Milhouse
2013.12 - 2014.02
High School Diploma -
Elk Grove
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