JOHNATHON KELLY ORR
Dallas,TX
Summary
Dynamic service manager and technical trainer focused on delivering exceptional customer support and enhancing service efficiency. Led teams to exceed performance targets through innovative training initiatives and effective coaching methods. Committed to maintaining operational excellence and compliance with safety standards, driving continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Manager
Lonestar Yamaha
Irving, TX
01.2024 - Current
- Oversaw a team of 6 technicians, focusing on service efficiency and effectiveness.
- Hired, trained, and managed customer service staff, improving service quality and customer satisfaction.
- Delivered prompt, professional solutions that met departmental objectives and improved customer experiences.
- Conducted onboarding sessions to familiarize new staff with company policies, facilitating smoother integration into the team.
- Maintained compliance with safety standards across all operational processes.
- Developed and delivered safety training programs for diverse employee groups.
- Dismantled machinery to replace worn components, optimizing production tolerances.
- Modified teaching methods to suit individual learners and groups.
Standard Machine Technician
Felder Group
Carrolton, TX
08.2024 - 02.2025
- Traveled nationwide to service and repair new and existing machines, ensuring optimal operation and client satisfaction.
- Performed electrical and mechanical troubleshooting and diagnostics for various equipment.
- Delivered training on equipment operation and maintenance, enhancing client proficiency and machine longevity.
- Consulted with clients to advise on optimal machine usage and upgrades.
- Specialized in product knowledge to assist clients with technical inquiries.
- Provided direct customer support for Felder clients, ensuring satisfaction across all inquiries.
- Managed inventory and conducted audits to ensure stock accuracy and availability for timely service.
- Managed sales department operations to enhance overall productivity.
Consultant/Trainer
Artlux
Garland, TX
01.2018 - 01.2024
- Developed customized training programs addressing diverse client needs and skill levels.
- Spearheaded training initiatives for product specialists, enhancing product knowledge and customer satisfaction.
- Modified teaching methods to accommodate diverse learning styles and improve engagement.
- Facilitated workshops to enhance teamwork and communication skills among participants.
- Conducted orientation sessions for new hires, providing essential information about organizational roles.
- Collaborated with internal stakeholders, ensuring successful achievement of training initiative outcomes.
- Led project management efforts, ensuring seamless customer setups to optimize operations.
- Implemented quality control measures, ensuring compliance with industry standards.
- Conducted research to identify market trends, informing strategies for business growth.
Service Manager/Technical Trainer
Austin Bikes
Austin, TX
01.2011 - 01.2014
- Trained staff on best practices and customer service standards, leading to improved service quality.
- Coordinated technician assignments and service schedules, resulting in more efficient workflow.
- Facilitated workshops that improved team collaboration and communication skills.
- Applied adult learning principles to enhance knowledge transfer effectiveness.
- Onboarded newly hired talent for key positions, accelerating team integration and productivity.
- Implemented efficient inventory control procedures, conducting regular audits to optimize stock levels.
Education
Business Management -
Tarrant County College
Fort Worth, TX01-1997
Skills
- Service operations management
- Customer support
- Project management
- Resource allocation
- Consulting and advising
- Technical training
- Safety compliance
- Training coordination
- Team collaboration
- Effective communication
- Critical thinking
- Adaptability to change
- Staff development
- Presentation skills
Certification
- Barnett Certified, 2001
- KTM Bronze Level Certified, 2012
- OSHA 10 Certified, 2015
- Felder Electrical Certified, 2024
- Felder Machine Commissioning, 2024
Timeline
Standard Machine Technician
Felder Group
08.2024 - 02.2025
Service Manager
Lonestar Yamaha
01.2024 - Current
Consultant/Trainer
Artlux
01.2018 - 01.2024
Service Manager/Technical Trainer
Austin Bikes
01.2011 - 01.2014
Business Management -
Tarrant County College