Johnathon Knox
Alexander,AR
Summary
Dynamic Installation Technician with proven expertise at Vivint in equipment installation and system troubleshooting. Adept at maintaining safety compliance while enhancing customer satisfaction through effective communication and relationship management. Recognized for resolving installation issues promptly and training peers on best practices, ensuring optimal performance and reliability of systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Installation Technician
Vivint
Little Rock, Arkansas
04.2018 - 07.2025
- Installed equipment according to manufacturer specifications and safety standards.
- Maintained tools and equipment to ensure optimal performance during installations.
- Assisted senior technicians in troubleshooting and resolving installation issues.
- Character development
- Helped with company’s gives back program
- Help organize team’s personal charity donations
- Helped organize gives back events to supply clothing and necessities to families in need in local area
- Followed safety protocols to prevent accidents during installation procedures.
- Collaborated with team members to complete installation projects efficiently.
- Documented installation processes and reported any discrepancies observed on site.
- Learned to operate specialized tools used in various installation tasks.
- Communicated effectively with clients regarding installation timelines and requirements.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Dispatched to various sites to perform maintenance on failed equipment.
- Worked with team members to install and maintain equipment.
- Tested completed installations to verify functionality and compatibility with other devices.
- Repaired equipment with new parts and replaced inoperable items.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Maintained accurate documentation of installation activities.
- Assisted in training other technicians on best practices for installation procedures.
- Resolved customer complaints related to installation issues in a timely manner.
- Trained end-users on how to operate their newly installed systems properly.
- Replaced faulty components such as circuit boards, wiring, and connectors when necessary.
- Provided key information to customers, educating on equipment, products, and services.
- Diagnosed electrical faults in order to perform necessary repairs or replacements.
- Ensured that all cables were securely connected and labeled correctly during the installation process.
- Repaired malfunctioning components in existing systems as needed.
- Performed troubleshooting of hardware, software, and network systems.
- Configured system settings for optimal performance and usability.
Education
High School Diploma -
Hot Springs High School
Hot Springs, AR05-2011
Skills
- Equipment installation
- System troubleshooting
- Electrical diagnostics
- Safety compliance
- Maintenance procedures
- Customer relationship management
- Team collaboration
- Time management
- Team management
- Helped supervise inventory management for multiple team members
- Helped with logistics and inventory planning
Certification
- Low Voltage License
- Alarm Installer License
- Drivers License
Affiliations
- Fit Healthy Lifestyle
- Athletics
- Outdoor Activities
References
Cameron Kimball - Operations Manager - Vivint
- 801-648-8101
- ckimball@vivint.com
Timeline
Installation Technician
Vivint
04.2018 - 07.2025
High School Diploma -
Hot Springs High School