Johnathon Loya
Senior Operations Manager
Santa Barbara,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Senior Operations Manager
Costco Wholesale Corp
10.2024 - Current
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Prepared documents for internal and external audits.
Senior Administrative Manager
Costco
01.2022 - 10.2024
- Increased accuracy in financial reporting through meticulous record-keeping practices and use of advanced accounting software.
- Enhanced employee morale by organizing team-building events and providing regular feedback on performance improvements.
- Managed complex projects involving cross-functional teams, ensuring timely completion within budget constraints.
Senior Front End Manager
Costco
09.2019 - 01.2022
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Front End Assistant Manager
Costco
08.2016 - 09.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Licensed Optician
Costco Optical
05.2011 - 08.2016
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
Skills
Operational efficiency management
Problem-solving
Decision-making
Time management
Timeline
Senior Operations Manager
Costco Wholesale Corp
10.2024 - Current
Senior Administrative Manager
Costco
01.2022 - 10.2024
Senior Front End Manager
Costco
09.2019 - 01.2022
Front End Assistant Manager
Costco
08.2016 - 09.2019
Licensed Optician
Costco Optical
05.2011 - 08.2016
Similar Profiles
Zion De MorganZion De Morgan
Produce Stocker at Costco Wholesale CorpProduce Stocker at Costco Wholesale Corp
Esmeralda EstradaEsmeralda Estrada
Cashier at Costco Wholesale CorpCashier at Costco Wholesale Corp
Vanshika VanshikaVanshika Vanshika
Membership Clerk at Costco Wholesale CorpMembership Clerk at Costco Wholesale Corp
Sabryna RamirezSabryna Ramirez
Food Service Assistant at Costco Wholesale CorpFood Service Assistant at Costco Wholesale Corp
August GuestAugust Guest
Bartender/Banquet Bartender at Hilton Santa Barbara BeachfrontBartender/Banquet Bartender at Hilton Santa Barbara Beachfront