Johnathon Martinez
Oxnard,CA
Summary
Proven leader and efficient problem-solver, I significantly enhanced customer satisfaction and team productivity at Big 5 Sporting Goods. Expert in staff management and retail operations, my strategic approach led to a noticeable increase in sales performance. Skilled in customer service and tactical leadership, I excel in fast-paced environments, driving results and fostering collaborative team success.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Sales Associate
Shooters Paradise Of Oxnard
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Assistant Manager
Big 5 Sporting Goods
03.2023 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Parts Sales Manager
AutoZone
05.2022 - 11.2022
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
Front Desk Agent
JPC Law Firm
01.2022 - 05.2022
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Supported attorneys during courtroom proceedings by managing exhibits, taking notes, and organizing case files efficiently.
- Streamlined office operations by implementing efficient filing systems and document management protocols.
- Assisted attorneys with trial preparation, resulting in improved case organization and presentation.
Corporal
United States Marine Corps
05.2016 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant Manager
Waterdrops Express Car Wash
08.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Transporter
Golden State Auto Liquidators
02.2021 - 05.2021
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
- Reduced delivery times by planning optimal routes and adhering to strict schedules.
- Assisted in managing fleet maintenance schedules, resulting in reduced vehicle downtime due to repairs or service needs.
Assistant Branch Rental Manager
Hertz Car Rental
07.2017 - 09.2020
- Streamlined the rental process for improved efficiency and time management.
- Achieved revenue growth through effective sales strategies and upselling techniques.
- Ensured compliance with company policies, local regulations, and industry standards at all times.
- Developed new business opportunities by actively participating in community events as well as establishing partnerships with local businesses.
- Managed daily branch operations to maintain a smooth workflow and efficient processes.
- Monitored inventory levels to minimize vehicle downtime and maximize utilization rates.
- Handled escalated customer complaints professionally, maintaining a positive reputation for the company while finding solutions that satisfied both parties involved.
- Established strong communication channels between team members to foster collaboration and improve overall efficiency within the department.
- Assisted in staff training to ensure excellent customer service and product knowledge.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Lot Porter
Cj Wilson Mazda Of Ventura
02.2016 - 12.2016
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Communicated with service team and other staff to assist customers.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
Assistant Store Manager
Footlocker
10.2014 - 01.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
High School Diploma -
Ace Charter High School
Camarillo06.2013
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Customer Relations
Product and service knowledge
Staff Training and Development
Task Delegation
Staff Management
Retail Operations
Employee Scheduling
Tactical Leadership
Timeline
Sales Associate
Shooters Paradise Of Oxnard
07.2023 - Current
Assistant Manager
Big 5 Sporting Goods
03.2023 - 07.2023
Parts Sales Manager
AutoZone
05.2022 - 11.2022
Front Desk Agent
JPC Law Firm
01.2022 - 05.2022
Assistant Manager
Waterdrops Express Car Wash
08.2021 - 12.2021
Transporter
Golden State Auto Liquidators
02.2021 - 05.2021
Assistant Branch Rental Manager
Hertz Car Rental
07.2017 - 09.2020
Corporal
United States Marine Corps
05.2016 - 05.2022
Lot Porter
Cj Wilson Mazda Of Ventura
02.2016 - 12.2016
Assistant Store Manager
Footlocker
10.2014 - 01.2016
High School Diploma -
Ace Charter High School