Johnathon Mitchell
New Braunfels
Summary
Sales professional with a history of surpassing quotas and negotiating high-value contracts. Expertise in driving revenue growth and enhancing market penetration through strategic data analysis and effective communication. Proven ability to foster long-term B2B relationships and lead cross-functional teams to achieve business objectives.
Overview
11
11
years of professional experience
Work History
Account Executive | Business Development Manager
Mirror Image Detailing & Ceramic Coating
09.2024 - Current
- Transitioned from owner-operator into a dedicated executive sales and business development role after successfully quickly scaling the company to over 300% growth YoY.
- Retained responsibility for securing high-value contracts and managing key accounts, while delegating daily operations to the leadership team.
- Expanded market share by 256% through targeted sales strategies and client acquisition.
- Negotiated and closed 10+ business agreements with C-level executives, maximizing profitability.
- Built partnerships with 50+ organizations, generating repeat business from 700+ customers.
- Delivered persuasive proposals and presentations that secured recurring contracts.
Contractor
BMW of San Antonio & BMW of South Austin
01.2023 - Current
- Continue to uphold BMW's white-glove standards in my current business development role, working directly with clients to ensure premium service delivery and elevated ownership experiences.
Owner | Operator
Mirror Image Detailing & Ceramic Coating
01.2023 - 09.2024
- Founded and scaled a mobile and in-shop detailing operation into a multiple six-figure company.
- Implemented sales processes, marketing strategies, and client acquisition systems that fueled 300% annual revenue growth.
- Built and mentored a team of 30+ staff, positioning the business for long-term success.
- Executed significant business growth by implementing effective marketing strategies and strategic planning, resulting in a 300% increase in annual revenue from $101K+ to $360K+.
- Established a premium reputation with 190+ 5-star reviews across Google, Yelp, and Facebook.
Senior Technician
Dell Technologies
Round Rock
05.2022 - 01.2023
- Resolved over 2,500 complex technical issues and IT tickets via phone and email with 95% customer satisfaction.
- Collaborated with 10 team managers to establish 800+ new users and workstations using network administration servers.
- Conducted five training sessions for 20 Senior Technicians, enhancing troubleshooting techniques and customer service skills.
- Applied extensive hardware knowledge and basic networking principles, reducing escalations to higher-tier support by 30%.
- Facilitated weekly meetings with 12 Senior Technicians, promoting process improvement initiatives that decreased average resolution time.
Technical Support Advisor
TaskUs
02.2022 - 05.2022
- Strategic thought leader on industry trends and technical developments, providing insights and guidance to 5 Uber technical support leads in bi-weekly 1:1s contributing impact to the company's technical solutions team and overall success.
- Team member lead providing technical expertise and support for 15 Technical Support Advisors, offering insights, trainings, and mentorship on various technologies for IT ticketing solutions assisting the execution of 1.2K customers issues.
- Cross functionally collaborated with leadership to orchestrate, design and build fast customized solutions that exceeded 5K customer requirements, encompassing both software and devices issues.
- Created and developed a standard process management system to monitor KPI's, increasing efficiency.
Product Engineer
Wipro (Facebook)
06.2021 - 12.2021
- Spearheaded the development of 5 innovative product launches weekly partnering with 25+ product managers, designers and developers.
- Designed and implemented rigorous testing protocols and quality control measures to ensure the highest product quality standards were executed.
- Conducted thorough risk assessments and mitigation strategies to minimize product development risks and enhance project success.
Client Advisor
BMW of San Antonio
07.2020 - 06.2021
- Developed and executed strategic plans to drive sales and exceed revenue targets by more than 80%.
Client Advisor
BMW of San Antonio & BMW of South Austin
01.2020 - 01.2021
- Advanced into sales, achieving 180% of quota through consultative selling and relationship management.
- Generated repeat business, referrals, and exceeded revenue goals while delivering premium client experiences.
Customer Service Specialist
Rackspace Technology
03.2020 - 07.2020
- Maintained issue resolution rate of 95%, surpassing the departmental target of 90%, and effectively resolved an average of 50 customer inquiries daily.
BMW Genius & Service Advisor
BMW of San Antonio & BMW of South Austin
01.2018 - 01.2020
- Promoted into customer-facing roles, providing in-depth vehicle technology demonstrations and advising clients on service needs.
- Strengthened retention by building trust through clear communication and technical expertise.
Service Technician
BMW of San Antonio & BMW of South Austin
09.2014 - 01.2018
- Selected for the prestigious BMW STEP program, gaining factory-level technical expertise in diagnostics, maintenance, and repair.
- Delivered high-quality service that met BMW's exacting standards, building a foundation of technical credibility.
Education
Associate - Computer Science
Austin Community College
04.2024
PC Technician Certification -
Austin Community College
08.2021
CompTIA A+ & Network+ Focus -
Austin Community College
08.2021
Automotive Service Certified -
Lincoln College of Technology
09.2014
Skills
- Sales Strategy & Quota Achievement
- B2C & B2B Business Development
- Account Management
- Contract Negotiation
- CRM (Salesforce, MyKarma)
- Market Research & Analysis
- Client Relationship Building
- Public Speaking & Presentations
- Team Training & Leadership
Personal Information
- Total Experience: 8+ years of Sales Strategy and Quota Achievement, 3+ years of B2B & B2C Business Development
- Title: Account Executive | Business Dev. Mgr.
Timeline
Account Executive | Business Development Manager
Mirror Image Detailing & Ceramic Coating
09.2024 - Current
Contractor
BMW of San Antonio & BMW of South Austin
01.2023 - Current
Owner | Operator
Mirror Image Detailing & Ceramic Coating
01.2023 - 09.2024
Senior Technician
Dell Technologies
05.2022 - 01.2023
Technical Support Advisor
TaskUs
02.2022 - 05.2022
Product Engineer
Wipro (Facebook)
06.2021 - 12.2021
Client Advisor
BMW of San Antonio
07.2020 - 06.2021
Customer Service Specialist
Rackspace Technology
03.2020 - 07.2020
Client Advisor
BMW of San Antonio & BMW of South Austin
01.2020 - 01.2021
BMW Genius & Service Advisor
BMW of San Antonio & BMW of South Austin
01.2018 - 01.2020
Service Technician
BMW of San Antonio & BMW of South Austin
09.2014 - 01.2018
Associate - Computer Science
Austin Community College
PC Technician Certification -
Austin Community College
CompTIA A+ & Network+ Focus -
Austin Community College
Automotive Service Certified -
Lincoln College of Technology