Johnathon ODwyer

• Supported operational efficiency across multiple locations through effective staff coordination and communication.
• Assisted in implementing training programs to enhance team performance and service quality.
• Contributed to inventory management by tracking stock levels and ensuring product availability.
• Engaged with customers to gather feedback and improve service delivery standards.
• Collaborated with management to develop strategies for increasing customer satisfaction rates.
• Maintained compliance with health and safety regulations across all units to ensure a safe environment.
• Participated in scheduling staff shifts to optimize coverage during peak hours and events.
• Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
• Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
• Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.

• Supervised day-to-day operations to meet performance, quality, and service expectations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Server

• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.