Johnathon Shone
Pineville,LA
Summary
Dynamic Training Coordinator with a proven track record at Louisiana Community Care, enhancing training effectiveness. Expert in developing engaging programs and materials, coupled with exceptional motivational speaking skills. Achieved significant improvements in employee performance and job skills through innovative training solutions and effective project management.
Overview
10
10
years of professional experience
Work History
Training Coordinator
Louisiana Community Care
Ball , LA
08.2018 - 01.2024
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Devised programs to develop executive potential among employees in lower-level positions.
- Monitored participants' progress during the training session.
- Developed training materials and manuals to support diverse learning styles and organizational objectives.
Manager
Great American Cookies
Alexandria, LA
11.2017 - 06.2018
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Cook and Server
Five Guys
Alexandria, LA
11.2016 - 08.2017
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Used standardized recipes and other instructions to prepare food.
Sales Associate/Delivery Driver/Installer
Sears Hometown Store
Alexandria , LA
03.2014 - 05.2015
- Prepared merchandise for purchase or rental.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Used technology resources to assist customers in locating and selecting items.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers to determine wants or needs.
- Worked with fellow sales team members to achieve group targets.
- Delivered and installed home appliances to customers
Education
High School Diploma -
University of Louisiana At Lafayette
Lafayette, LAHigh School Diploma -
Central Louisiana Technical Community College
Alexandria, LASkills
- New program development
- Training best practices
- Project management
- Credentialing oversight
- Training solutions development
- Program management
- Business administration
- Materials preparation
- Motivational speaking
- Verbal and written communication
- Training facilitation
- Schedule coordination
Accomplishments
- Graduated High School with a 3.5 GPA.
- Received scholarship for music at the University of Louisiana at Lafaytte.
- Received "Do It Right" scholarship from Brain Coubareaux for Central Louisiana Techinal Community College in Business Administration.
Timeline
Training Coordinator
Louisiana Community Care
08.2018 - 01.2024
Manager
Great American Cookies
11.2017 - 06.2018
Cook and Server
Five Guys
11.2016 - 08.2017
Sales Associate/Delivery Driver/Installer
Sears Hometown Store
03.2014 - 05.2015
High School Diploma -
University of Louisiana At Lafayette
High School Diploma -
Central Louisiana Technical Community College
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