Johnathon West
Tucson,AZ
Summary
Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operator/Locator/Foreman
Burnhart Communications
09.2022 - 09.2024
- Digging, laying pipe, fixing pipe, and installing pipe for underground communications
- Reading and configuring site maps to properly install communications systems
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Equipment operator responsible for safely digging around hazardous underground utilities
- Responsible for reporting attendance and times worked for crew to foreman/supervisor
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Truck Driver/Mover
TWO MEN AND A TRUCK (Black Wolf Group)
10.2020 - 09.2022
- Responsible for operating and maintaining the condition of 26-foot and 16-foot box trucks
- Safely packing, wrapping, loading, and delivering household items
- Completing detailed paperwork upon arrival and completion of the job
- Lifting, holding, and carrying large items
- Interstate Driver; responsible for moving customers out of state over a period of days
- Completed DVIR reports daily
- Maintained ongoing communication
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- 2021 Mover of The Year Award winner across all Black Wolf branches
Donations Ambassador
Habitat for Humanity Habistore
12.2017 - 07.2020
- Responsible for overseeing a team of 5 individuals
- OSHA Certified
- Reporting truck, route, and team issues to a direct Manager
- Maintaining a direct line of communication between team and Manager
- Maintaining a direct line of communication between Dispatcher and Donors
- Safely operating a box truck on a set route daily
- Completing detailed paperwork for each donation
- Safely loading, packing, and unloading donations
- Picking up and dropping off a rental truck on an as-needed basis
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Resolved conflicts between staff members and community members in diplomatic manner.
Truck Driver/Mover
TWO MEN AND A TRUCK (Black Wolf Group)
08.2016 - 12.2017
- Responsible for operating and maintaining the condition of 26-foot and 16-foot box trucks
- Safely packing, wrapping, loading, and delivering household items
- Completing detailed paperwork upon arrival and completion of the job
- Lifting, holding, and carrying large items
- Interstate Driver; responsible for moving customers out of state over a period of days
- Completed DVIR reports daily
- Maintained ongoing communication
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Customer Service Representative
C3/Customer Contact Channels
07.2014 - 07.2016
- Gathered personal information to assist customers in refilling prescription medications via phone and computer
- Handling, confirming, and properly disposing of protected health information (PHI) to abide by Federal Guidelines (HIPAA)
- Team Lead – Responsible for assisting others to provide support in the absence of a supervisor or as needed
- Carefully operating multiple programs on the computer while on the phone to assist customers’ needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate -
Pima Community College
Tucson, AZ12.2014
High school diploma -
Rincon High School
05.2012
Skills
- Heavy Lifting
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Customer Service
- Moving Experience
- HIPAA
- Packaging and boxing
- Loading and Unloading
- Warehouse Experience
- Delivery Driver
- Pallet Jack
- Efficient Multitasking
- Safety Compliance
Certification
- OSHA 10, Present
- First Aid and CPR, 08/01/19, 08/01/21
- DOT Medical Card, 10/01/20, 10/01/22
Groups
African American Mentor Studies Program, 08/01/10, 05/01/12, Helping mentor and guide incoming African American freshmen and sophomores in high school.
Awards
Driver of the Year, 04/01/22, Driver of the year is awarded to the 'best' driver across all Black Wolf franchises Two Men and a Truck locations. Drivers have to meet a certain criteria, including but not limited to; customer service scores, damages, and punctuality.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Operator/Locator/Foreman
Burnhart Communications
09.2022 - 09.2024
Truck Driver/Mover
TWO MEN AND A TRUCK (Black Wolf Group)
10.2020 - 09.2022
Donations Ambassador
Habitat for Humanity Habistore
12.2017 - 07.2020
Truck Driver/Mover
TWO MEN AND A TRUCK (Black Wolf Group)
08.2016 - 12.2017
Customer Service Representative
C3/Customer Contact Channels
07.2014 - 07.2016
High school diploma -
Rincon High School
Associate -
Pima Community College