Summary
Overview
Work History
Education
Skills
References
Timeline
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Johnathon (Joyra) Jones

Roy

Summary

Detail-oriented Operations Admin with expertise in process management, customer coordination, and compliance. Proven track record in timely reporting and optimizing operational efficiency.

Overview

11
11
years of professional experience

Work History

Sr. Operations Admin

FedEx:Ground
Fife
11.2024 - Current
  • Processed damaged hazmats, ensuring timely reporting and disposal.
  • Managed address corrections for packages with change requests or incorrect addresses.
  • Coordinated customer calls to schedule appointments and rectify address labels.
  • Repacked damaged packages, and completed DPR reports as necessary.
  • Timely processed overgoods items to maintain operational efficiency.

Sr. Operations Admin

FedEx:Ground
Fort Worth
06.2016 - 03.2024
  • Processed damaged hazmat materials, ensuring timely reporting and disposal.
  • Corrected addresses on packages based on customer requests or inaccuracies.
  • Coordinated customer calls to set appointments and adjust delivery methods.
  • Repacked damaged packages and completed damage reports as necessary.
  • Verified paperwork for international shipments to Canada for compliance.
  • Conducted thorough six-sided checks on packages to Hawaii and Alaska for air travel suitability.
  • Timely processed overgoods items according to established procedures.

Package Handler

FedEx:Ground
Fort Worth
12.2014 - 06.2016
  • Achieved loading of 350 packages per hour, consistently meeting company standards.
  • Assisted in training new hires to ensure operational efficiency.
  • Supported manager with dock duties, including opening and closing trailers.
  • Coordinated with sort control for back-to-back and empty trailer handling.
  • Resolved jams in chutes and overhead belts promptly to maintain workflow.
  • Adjusted overhead flow rates to optimize loading processes.
  • Completed trailer control sheets to accurately report closed trailers to linehaul.

Education

High School Diploma -

Mansfield Legacy High School
Mansfield, TX
07-2014

Associate of Science - Computer Science

Tarrant County College
Fort Worth, TX

Skills

  • Hazardous materials handling
  • Damage reporting
  • Quality assurance
  • Workflow optimization
  • Attention to detail
  • Team collaboration
  • Operational efficiency
  • Compliance verification

References

References available upon request.

Timeline

Sr. Operations Admin

FedEx:Ground
11.2024 - Current

Sr. Operations Admin

FedEx:Ground
06.2016 - 03.2024

Package Handler

FedEx:Ground
12.2014 - 06.2016

High School Diploma -

Mansfield Legacy High School

Associate of Science - Computer Science

Tarrant County College

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