Johnay Celestin

Professional with 3 years of diverse experience in high-volume, complex customer service environments performing in roles that require strategic planning and innovative solutions to boost team performance and client satisfaction. Goal-driven and detail-oriented self-starter with a versatile skill set that includes data collection, information management, documentation, and administrative and client support. Committed to applying critical thinking and problem-solving skills to contribute effectively to a legal environment. Value Added: Meticulous attention to fine points and exceptional research and follow-up skills. Accurate record-keeping, timely responses, and seamless oversight of operations. Prioritization of daily tasks to effectively manage responsibilities, meet deadlines, and deliver results. Sound judgment in decision-making, evaluating situations, and implementing effective solutions. Adaptable and able to multi-task in emergent and dynamic environments and across multiple functional areas. Will address clients with professionalism and empathy and provide excellent client care.

Experienced with classroom instruction, student engagement, and curriculum implementation. Utilizes effective teaching strategies to maintain conducive learning environment. Strong understanding of classroom management and adaptability.

• Computers
• Networking
• Office Peripheral Devices
• Windows
• Microsoft Office
• Outlook
• Word
• Excel
• PowerPoint

• Data Analysis/Data Entry
• Record Keeping
• Document Preparation
• Account Management
• Rapport Building
• Strong Communicator
• Active Listener
• Customer Service
• Customer Care
• Professional Support
• Call Center
• Help Desk
• Technical Support
• Phone Etiquette
• Cold Calling
• Retail Sales
• Instruction/Presentation
• Lesson Planning
• Teaching
• Special Needs Support

• Meticulous attention to fine points and exceptional research and follow-up skills.
• Accurate record-keeping, timely responses, and seamless oversight of operations.
• Prioritization of daily tasks to effectively manage responsibilities, meet deadlines, and deliver results.
• Sound judgment in decision-making, evaluating situations, and implementing effective solutions.
• Adaptable and able to multi-task in emergent and dynamic environments and across multiple functional areas.
• Will address clients with professionalism and empathy and provide excellent client care.

• Notary Public – State Government or designated state authority.
• Advanced Certified Paralegal (ACP) - National Association of Legal Assistants (NALA).