JOHNAY DYITT
Morrow,GA
Summary
Knowledgeable and dedicated customer service professional with extensive industry experience. A solid team player who is known for an outgoing and positive demeanor, with a proven track record of establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization, always striving for excellence. Articulate and energetic approach, results-oriented, and passionate about developing relationships, cultivating partnerships, and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Progressive
07.2023 - Current
- As an Auto Insurance Specialist at Progressive, I use my personal lines license to deliver exceptional service in the auto department
- I excel in assisting customers with policy inquiries, processing applications, and providing insightful guidance on coverage options
- I contribute to the company's commitment to delivering tailored and effective insurance solutions
- My role involves communicating policy details, addressing client needs, and ensuring compliance with industry regulations.
Customer Advocate
Chime Solutions | United Health Care-Remote
10.2022 - 06.2023
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Provided exceptional customer service to a high-volume customer base, resolving issues, answering inquiries, and providing product information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Listened to customers actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Customer Service Representative
ProNexis
04.2022 - 10.2022
- Answers continuous incoming and placed outgoing customer calls regarding billing issues, product problems, service questions, and general client concerns
- Answer inbound calls received through multiple lead generation channels promptly and professionally
- Adhere to schedules while maintaining acceptable service, customer satisfaction, and quality
- Confirm and plan appointments
- Document and update customer interaction within the customer relationship management (CRM) system
- Provided primary customer support to internal and external customers
- Met customer call guidelines for service levels, handle time, and productivity.
Key Holder / Assistant Manger
Dollar General
10.2021 - 03.2022
- Created interactive customer-focused service and selling environment
- Collaborated with the leadership team to gain knowledge and understanding of all management reports and processes
- Developed strong knowledge and understanding of product categories, features, and benefits
- Mentored team members to enhance professional development and accountability in the workplace
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Patient Access Representative
AtlantiCare Hospital
01.2016 - 09.2018
- Conducted patient interviews each day, greeting each patient warmly and obtaining needed demographic, financial, and biographical information
- Processed applications for financial assistance weekly, reviewing eligibility requirements with patients and facilitating requests
- Performed data entry of patient information into the electronic medical record system, verifying information and attaining a high level of accuracy
- Helped address client complaints through timely corrective actions and appropriate referrals
- Providing excellent customer service by promptly answering patient inquiries.
Education
High School Diploma -
Pleasantville High School
06.2013
Skills
- Customer Relationship Management
- Excellent communication and interpersonal skills
- Policy and Procedure Adherence
- Computer and data entry skills
- Billing and Payment
- Call Volume and Quality Metrics
- Customer service expert
- Data Entry
- Customer Account Management
- CRM Software
Certification
- Personal Lines License, 08/01/23, Present
- Property & Casualty License
Timeline
Sales Associate
Progressive
07.2023 - Current
Customer Advocate
Chime Solutions | United Health Care-Remote
10.2022 - 06.2023
Customer Service Representative
ProNexis
04.2022 - 10.2022
Key Holder / Assistant Manger
Dollar General
10.2021 - 03.2022
Patient Access Representative
AtlantiCare Hospital
01.2016 - 09.2018
High School Diploma -
Pleasantville High School