John B Michael II
Charleston,SC
Summary
Responsible worker always ready to contribute to team and company success. Dedicated to tackling any task and efficiently completing all work required. Knowledgeable mechanic with sales experience.
Dedicated Automotive Technician with 10+ years in service and repair. Friendly, upbeat, professional and enthusiastic about doing the work in an efficient and organized way. Focused on satisfying customers, supporting the team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills.
Overview
7
7
years of professional experience
Work History
Mechanic III
KBR
Goose Creek, SC
09.2023 - Current
- Diagnose, service and repair government equipment and vehicles
Service Advisor
Rick Hendrick Volvo
Charleston, SC
11.2022 - Current
- Handled telephone inquiries regarding appointments and work in process.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used knowledge of services to recommend additional products and offerings to customers.
- Researched coverages under warranties and determined requirements for coverage.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Automotive Service Advisor & Automotive Technician
Firestone Tire and Auto Center
Charleston, SC
01.2020 - 11.2022
- Managed wide variety of customer service and administrative tasks to resolve customer issues and maintain high standards of customer satisfaction
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and mechanical systems.
Mechanic II
DAV Force
Goose Creek, SC
10.2019 - 06.2020
- Diagnose troubleshoot, service and repair government equipment and vehicles
Automotive Technician
Jones Ford
North Charleston, SC
01.2017 - 07.2019
- Performed customer work and warranty repair in compliance with manufacturers standards
- Performed maintenance inspections, tune-ups, oil changes and other key services
- Completed simple and advanced repairs according to specifications for systems such as brakes, exhausts, and electrical
Education
Automotive Technician
Lincoln Technical Institute
Mahwah, NJ 05.2014
Timeline
Mechanic III
KBR
09.2023 - Current
Service Advisor
Rick Hendrick Volvo
11.2022 - Current
Automotive Service Advisor & Automotive Technician
Firestone Tire and Auto Center
01.2020 - 11.2022
Mechanic II
DAV Force
10.2019 - 06.2020
Automotive Technician
Jones Ford
01.2017 - 07.2019
Automotive Technician
Lincoln Technical Institute
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