John Basil Cruz
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
PM Operations Manager
OnTrac
Milpitas, CA
03.2013 - 01.2024
- Ensured compliance with industry regulations by staying current on changes in laws, rules, codes, standards relevant to PM operations management field.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Pulled, verified, and packaged items for shipment.
- Conducted thorough risk assessments for each project, mitigating potential issues before they arose.
- Created a culture of continuous improvement, leading to increased operational efficiency and overall success.
- Enhanced team performance by providing regular feedback, coaching, and encouragement to staff members.
- Boosted efficiency by streamlining PM operations and implementing best practices.
- Improved team communication through the implementation of regular meetings and progress updates.
- Mentored junior team members, helping them develop their skills and advance in their careers within the company.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Optimized resource allocation strategies to ensure the most effective use of personnel, equipment, and materials.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Improved order processing speed by introducing barcode scanning technology into the workflow process.
- Coordinated logistics efforts, optimizing delivery routes and reducing transportation costs.
- Established safety protocols within the workplace, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Education
High School Diploma -
Parang Marikina High School
Manila , PhilippinesBachelor of Science - Computer Science
Jose Rizal University
Manila, PhilippinesSkills
- Operational Efficiency
- Standard Operating Procedures
- Forecasting and Scheduling
- Customer Service Management
- Decision-Making
- Employee Motivation
- Goal Setting
- Inventory Tracking and Management
- Scheduling
- Delegating Work
- Performance Evaluation and Monitoring
- Process Improvements
- Records Organization and Management
- Delegation
- KPI Tracking
- Data Management
- Performance Evaluations
- Employee reviews
- Policy Development and Enforcement
- Logistics
- Proficient in [Software]Outlook, Excel, SAP, Word
- Workforce Planning
- Key Performance Indicators
- Data-driven decision-making
- Software Implementation
Timeline
PM Operations Manager
OnTrac
03.2013 - 01.2024
High School Diploma -
Parang Marikina High School
Bachelor of Science - Computer Science
Jose Rizal University