John Benjamin Rowley, PGA
San Dimas
Summary
Dynamic PGA golf professional with extensive experience within the industry, excelling in golf instruction and tournament operations. Proven track record in team leadership and staff development, enhancing member satisfaction and engagement. Skilled in budgeting and financial planning, fostering community loyalty through exceptional service and tailored programs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head Golf Professional
Industry Hills Golf Club
04.2024 - Current
- Managed daily golf operations, ensuring exceptional customer service and smooth course management.
- Developed and executed training programs for staff, enhancing team performance and guest interactions.
- Cultivated relationships with members, fostering community involvement and loyalty within the club.
- Promoted a welcoming environment to attract new members, resulting in steady club growth.
- Led instructional clinics for various skill levels, helping participants refine their technique and improve overall performance on course play.
- Partnered across departments to run smooth, professional events and activities.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Analyzed player feedback to refine services, improving overall member satisfaction rates.
- Implemented safety protocols throughout the entire facility, reducing risks for both guests and staff.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Assistant Tournament Director
Industry Hills Golf Club
05.2016 - 03.2024
- Assisted in coordinating tournament logistics, ensuring seamless operations across all event phases.
- Collaborated with team members to develop and implement effective scheduling strategies for participants.
- Managed player registration processes, maintaining accurate records and communicating essential information.
- Supported the Tournament Director in executing event plans, adapting to changes as needed for success.
- Monitored on-site activities during events, addressing issues proactively to minimize disruptions and ensure safety.
- Contributed to post-tournament evaluations, providing insights for continuous improvement of future events.
- Developed familiarity with golf management software, streamlining scoring and reporting procedures during tournaments.
- Managed onsite logistics during tournaments, providing excellent customer service to players and attendees.
- Coordinated with vendors and sponsors for optimal event promotion, increasing community engagement.
- Supported Tournament Director in managing financial aspects of events, maintaining accurate budget records.
- Streamlined communications between Tournament Director, staff members, and volunteers through regular meetings and updates.
- Managed content for athletics website by keeping rosters, schedules and results relevant and up-to-date.
First Assistant Golf Professional
Industry Hills Golf Club
02.2011 - 04.2016
- Developed and executed golf instruction programs for players of all skill levels.
- Oversaw daily operations of the pro shop, ensuring exceptional customer service and inventory management.
- Trained and mentored junior staff on best practices in customer relations and golf operations.
- Evaluated employee performance regularly providing constructive feedback which led to an overall improvement in their work quality.
- Cultivated a welcoming atmosphere in the clubhouse, enhancing member satisfaction and encouraging referrals to new prospects.
Assistant Golf Professional
Industry Hills Golf Club
03.2008 - 01.2011
- Assisted in daily operations of golf course, ensuring optimal conditions for player experience.
- Managed inventory of golf equipment and merchandise, optimizing stock levels for peak seasons.
- Assisted manager with making purchases for club pro shop.
- Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.
Education
Bachelor of Arts - Philosophy
University of California, Los Angeles
Los Angeles, CASkills
- Golf instruction expertise
- Food and beverage operations
- Team building and leadership
- Staff training and development
- Budgeting and financial planning
- Tournament operations management
- Coaching and mentoring
- Interpersonal skills
- Conflict resolution techniques
- VIP services
- Professionalism
- Hospitality management
Certification
- Professional Golfers Association Member - 2010
Languages
Spanish
Professional Working
Timeline
Head Golf Professional
Industry Hills Golf Club
04.2024 - Current
Assistant Tournament Director
Industry Hills Golf Club
05.2016 - 03.2024
First Assistant Golf Professional
Industry Hills Golf Club
02.2011 - 04.2016
Assistant Golf Professional
Industry Hills Golf Club
03.2008 - 01.2011
Bachelor of Arts - Philosophy
University of California, Los Angeles
System Proficiencies
- EZ Suite
- EZ Links
- Golf Genius
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Amadeus
- Delphi
- Golf Now Central
- Micros
- Opera
- I Buy Efficient
- ADP
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