John "Bobby" Riesebeck-Lopez

• Provided excellent customer service to Dollar General customers.
• Conducted daily safety inspection and inventory/pricing tasks to maintain a smooth and effective operation to provide the best experience to our customers.
• Assisted customers locating products and information.
• Supported management in their operation and administration of the store.
• Performed daily cash management functions including, but not limited to: til reconciliation, change fund verification, and deposit preparation.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Liaison between patient and provider regarding:
• -Appointment requests.
• -Medication requests and refills.
• -Prioritizing provider notification based on severity of situations and symptoms.
• Doctor instruction and patient information.
• Provided exceptional customer service by resolving queries from healthcare providers related to patient records, ensuring timely responses and accurate information sharing.
• Ensured accuracy of patient data entries, leading to reduced discrepancies during insurance claims processing and billing procedures.
• Collaborated closely with healthcare professionals, facilitating seamless communication regarding patient information through the effective use of EMR systems.

• Assisted clients with initial setup, restore, and activation of new or replacement devices over the phone. Major carriers serviced included: Verizon, AT&T, and Sprint.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Organized and detail-oriented with a strong work ethic.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Managed daily company operations and finances, including quarterly and fiscal year end taxes and regulatory requirements.
• Lead trainer in new and emerging technology, social media integration solutions, and IT systems support for real estate agents, staff, and management.
• Provided management and recruiting services to various real estate brokerages.
• Provided personal one on one coaching to help clients excel in their business while minimizing bad habits and growing good habits.
• Prospected for new potential coaching and management clients to continue to grow the company and brand.
• Enhanced business operations by implementing efficient management strategies and streamlining processes.
• Established foundational processes for business operations.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Mentored employees to improve work performance, promoting professional development and growth within the company.
• Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.

• Analyzed client profiles including asset verification, income calculation, debt ratio tolerances, and credit worthiness to assess a client’s qualification and ability to repay.
• Established and maintained strong relationships with current and new realtors to increase lead generation and conversion to production.
• Researched Federal and Investor guidelines regularly to ensure compliance and ability to provide the best possible solutions for clients given their needs and profile.
• Direct communication and involvement with various governmental agencies including FHA, Department of Veterans Affairs, and Fannie Mae/Freddie Mac.
• Primary Liaison between client and lending institution processors and underwriters.
• Employed creative out of the box thinking to overcome client challenges.
• Dialed prospective clients in an outbound call center setting to set qualified appointments for loan officers to meet with to discuss potential refinance opportunities.
• Alaska USA Federal Credit Union, Professional Grade Mortgage, AmeriPro Home Loans, PHH Mortgage, Mortgage Banking Associates, Mortgage Investors Corporation.

Major declared: Business Administration with a concentration in Accounting and Finance. Some College Courses Taken