John Bradley Short

• Installed and maintained landscapes at seventy-six apartments.
• Planted bulbs, trees, bushes and flowers for residents.
• Completed preventive maintenance on equipment such as lawnmowers, fountains and sprinkler systems to save money and prevent costly repairs.
• Repaired ground structures regularly, sticking to schedules and meeting facility needs.
• Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
• Maintained routine landscaping schedules to boost lawn health.
• Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
• Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
• Cleared public and private areas of debris before and after events. Struggled constantly with bears and other wildlife.
• Utilized lawn striping methods for healthy grass growing and appearance.
• Performed equipment maintenance and repairs to keep tools functional for projects.
• Trimmed greenery, shrubs and hedges to maintain uniform appearance.

• Began with no knowledge of welding and metal work. Through months of struggle, I finally walked away with a degree of skill and added finesse.

• Managed kitchen and deli while maintaining fresh food and pleasing customers. I worked long hours and frequently covered shifts for others.

• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

• Evaluated hazardous conditions to develop successful mitigation strategy and maintain public safety throughout procedures.
• Cleaned mold-contaminated sites by removing damaged porous materials or thoroughly cleaning contaminated nonporous materials.
• Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
• Contained dangerous materials on site by building structures or walls to restrict access prior to removal processes.
• Monitored contaminated area to determine scope of hazard and progress of cleaning efforts against targets.
• Worked flexible hours across night, weekend and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Used coordination and planning skills to achieve results according to schedule.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Carried out day-to-day duties accurately and efficiently.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

Worked hurricane Katrina for three years

• Synthesized data into comprehensive quarterly written reports for management.
• Followed up with insured individuals regarding premium and deductibles payments.
• Established productive working relationships with public officials and law enforcement officers.
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
• Collaborated with claims department and industry anti-fraud organizations to resolve claims.
• Prepared documents for managers or legal personnel.
• Answered questions posed by insured and attorneys.
• Eliminated claimant, premium and provider fraud.
• Prepared summaries of damage, payments and policy coverage.
• Verified insurance claims and determined fair amount for settlement.
• Evaluated insurance policies and analyzed damages to determine coverage.
• Documented all investigation activity and presented reports to management.
• Negotiated settlement agreements to resolve disputes.
• Verified accuracy of records to maintain accuracy of records database.
• Followed up on potentially fraudulent claims initiated by claims representatives.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Ran special projects and initiatives at both local and regional level.
• Reviewed field inspections and coordinated all insurance claim audits.
• Reported to management on customer problems, field conditions, safety issues and policy problems.
• Substantiated legitimate claims and denied unjustified claims.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Examined claims forms and other records to determine insurance coverage.
• Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
• Testified on behalf of agency as part of criminal and civic proceedings.
• Directed and coordinated various investigations conducted by field investigation team.

• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Established payment methods for clients to facilitate customer payments and issue receipts.
• Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
• Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
• Drove team revenue totals by bringing in top sales numbers.
• Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
• Quoted and calculated premium rates for policies, using rate book, and calculator.
• Conducted research on insurance packages and investment options to generate client recommendations.
• Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Met with customers to provide information about available products and policies.
• Remained impartial in order to advise clients based on circumstances.
• Collected premiums on or before effective date of coverage.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.
• Conducted annual reviews of existing policies to update information.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Finalized sales and collected necessary deposits.
• Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.
• Calculated premiums and established payment methods for sales.
• Collected, analyzed and validated agency commissions.
• Identified and solicited sales prospects in agency databases.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.