Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

J.Brannon Taylor

San Antonio,TX

Summary

Highly motivated leader with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Branch Manager

H&E Equipment Rentals
Schertz, TX
10.2023 - 03.2024
  • Managed daily operations of branch, overseeing a team of 8 employees.
  • Monitored financial performance of the branch on a monthly basis.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Identified opportunities for process improvement initiatives within the branch.
  • Performed regular audits of rental contracts in order to ensure accuracy.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.

Branch Manager

Rental One/Texas First Rentals
San Antonio, TX
08.2014 - 08.2023
  • Managed daily operations of branch, overseeing a team of 15 employees.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Monitored financial performance of the branch on a monthly basis.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Resolved escalated customer complaints in a timely manner.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Identified opportunities for process improvement initiatives within the branch.
  • Assisted other branches when needed during peak periods or special projects.
  • Facilitated quarterly meetings with staff members to discuss progress on current initiatives.
  • Provided feedback on employee performance evaluations.
  • Performed regular audits of rental contracts and sales invoices in order to ensure accuracy.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Boosted customer base, acquiring new customers, and identifying their needs.
  • Established and built customer relationships by creating value with dependability, problem solving, and offering a defect-free product.
  • Supported outside sales force in servicing and obtaining new business.
  • Grew business relationships through proactive outreach.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.

Service Manger

Family Leisure Center
San Antonio, Texas
04.2012 - 07.2014
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Resolved customer complaints in a timely manner.
  • Monitored service performance metrics to identify areas of improvement.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Addressed customer questions and concerns regarding products and services.
  • Coordinated with the warranty department to process claims and provide customer support.
  • Oversaw daily operations of the service department, including scheduling and workflow management.

General Manager

Harbor Freight Tools USA
San Antonio, TX
03.2000 - 12.2011
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Managed inventory levels and conducted corrective action planning to minimize long-term out-of-stock.
  • Maximized time and employee productivity, sales item availability through one-day truck processing.
  • Implemented successful business strategies to increase revenue and target new markets.

Education

High school diploma -

Theodore Roosevelt High School
San Antonio, TX
05.1988

Skills

  • Customer Focused
  • Relationship Building
  • Problem-Solving
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Salesforce CRM
  • Time management abilities
  • Self-Motivated Work Ethic
  • Safety mindset
  • High level of integrity

Certification

  • Forklift Certification
  • Driver's License

Accomplishments

  • Two time recipient Rental One Image Award 2022-2023
  • Manager of the Year Award - Harbor Freight Tools 2009
  • Customer Excellence Award - Harbor Freight Tools 2009
  • Top Store % To Sales - Extended Service Plans Sold - Harbor Freight Tools 2005
  • Top 5 Store % To Sales - Extended Service Plans Sold -Harbor Freight Tools 2004
  • Audit Score Excellence Award - 95% avg. or Better Score Results Harbor Freight Tools 2004-2006-2007-2009-2010-2011
  • Accident Free Safety Award - 11 Years - Harbor Freight Tools 2011

References

References available upon request.

Timeline

Branch Manager

H&E Equipment Rentals
10.2023 - 03.2024

Branch Manager

Rental One/Texas First Rentals
08.2014 - 08.2023

Service Manger

Family Leisure Center
04.2012 - 07.2014

General Manager

Harbor Freight Tools USA
03.2000 - 12.2011

High school diploma -

Theodore Roosevelt High School

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J.Brannon Taylor