John Briggs Solomon
Grapevine,TX
Summary
Detail-oriented Customer Service Specialist with expertise in troubleshooting technology and enhancing operational efficiency. Strong communication skills build positive relationships and drive desired outcomes. Committed to leveraging problem-solving abilities and prioritizing tasks to support organizational success.
Overview
10
10
years of professional experience
Work History
Senior Specialist
Charles Schwab
Westlake, TX
12.2024 - Current
- Supported participant needs by maintaining accurate account information, providing details on equity awards, and assisting with trade placement.
- Provided structured training for stock plan services new hires, focusing on effective client communication and practical comprehension of equity awards within Schwab.
- Sustained 99.61% customer satisfaction rate year to date based on participant survey results by managing call scheduling efficiently and responding timely within availability adherence.
Auto Claims Adjuster
Travelers Insurance
Richardson, TX
02.2023 - 11.2024
- Provided exceptional customer service by promptly and empathetically addressing policyholder concerns, ensuring they felt supported regardless of responsibility for property damages
- Managed 70-100 claims consistently, determining fault in accidents according to Texas and Oklahoma traffic laws and regulations
- Handling 70-100 claims consistently and determines fault in accidents according to traffic laws and regulations within Texas and Oklahoma and managing
- Clarified vehicle rental and repair costs to customers and claimants, contributing to 95% of timely payments made within 60 days of receiving new claims
Substitute/Student Teacher
Lewisville Independent School District
Flower Mound, TX
08.2022 - 02.2023
- Upheld discipline standards for individual students and the classroom, considering personal struggles to foster a supportive environment
- Taught core concepts in history promoting critical thinking to assist student essays and group work
- Instilled a sense of community and security in the classroom to ensure that students felt safe and welcomed by showing interest in what they care about as students and individuals
- Cultivated a sense of community and security in the classroom, ensuring students felt safe and welcomed by engaging with their interests
Manager
The UPS Store
Lewisville, TX
10.2016 - 07.2022
- Executed opening and closing procedures through daily accounting, verifying cash register accuracy and managing store inventory
- Assessed employee performance in customer service, sales, and computer skills related to shipping and printing services
- Performed and oversaw execution of opening and closing procedures through daily accounting by verifying cash register/till accuracy and managing store supply inventory
Education
Bachelor of Arts (B.A.) - History
University of North Texas
Denton, TX01-2022
Skills
- Process optimization
- Technical communication
- Document management
- Analytical thinking
- Continuous improvement
- Innovation management
Timeline
Senior Specialist
Charles Schwab
12.2024 - Current
Auto Claims Adjuster
Travelers Insurance
02.2023 - 11.2024
Substitute/Student Teacher
Lewisville Independent School District
08.2022 - 02.2023
Manager
The UPS Store
10.2016 - 07.2022
Bachelor of Arts (B.A.) - History
University of North Texas