John C. Dunham

· General Manager of Kroger home delivery Fulfillment Center. 350 thousand square foot facility with 275 employees and 450 van fleet. State of the art automation powered by The Ocado Company.

Led all eight fulfillment centers in fill rate (97%), on-time delivery (97%), and Net Promoter Score (79), setting the standard for operational excellence.

· Delivered significant cost savings, achieving a $61M actual spend vs. $73M budget in 2023 and a $60M actual spend vs. $63M budget in 2024.

· Managed a diverse, high-performing team, fostering a positive workplace culture and strong employee engagement.

· Optimized operations by restructuring the organization and strategically managing third-party vendors, increasing sales and profitability.

• General Manager of 850K square foot Natural and Organic DC. Grocery, perishable, frozen, and automated operation.
• 550 total headcount - non-union with exception of 33 drivers at Spokane domicile.
• Manage 5 Domiciles outside of Ridgefield - Washington, Oregon, and Idaho.
• 98/100 SQF sanitation score
• Eliminated 3rd party selection In January 2022
• Negotiated new contract with dedicated carrier, JB Hunt
• Improved budget by 1 million from FY22 P1 to P6 - achieved budget in P6 - positive .12% to sales
• 73 associate insight survey - 5-point improvement year over year
• Leading Pacific in customer metrics - on time delivery, out of stocks, and accuracy (PPM)
• Increased automated efficiency by 100 UPH - Dematic "pick to light" operation.

• General manager of Grocery, Frozen, and Perishable warehouse. 600 plus employees including transportation department.
• Integrated financial and operation plans with strategic objectives to deliver improved operational and financial - improved 2020 Quarter 3 and Quarter 4 budget by 1.3 million dollars
• Oversaw SOP process, including demand planning, purchasing and logistics.
• Challenged teams to improve performance within distribution network to meet productivity targets.
• Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
• Improved labor relations with local Union. Negotiated incentive pay structure outside of CBA.

• General Manger of two distribution centers. Grocery DC operated by third party logistics and third party dedicated transportation. General Manager of Perishable and Frozen DC with 350 plus Kroger employees and third party dedicated transportation.
• Achieved 2018 associate survey score of 88
• Sustained KPI's and continuous improvement strategies to enhance operations and meet supply chain and division needs
• Aligned financial plans with operational targets and strategic goals to achieve 2018 and 2019 budget goals for Wall to Wall and Cost per Case
• Conducted several vendor changes at both sites resulting in decreased cost and increased productivity
• Achieved 2019 budget - 77 million dollar operating budget
• Planned and executed 2017 roll out of Roster Apps and 2019 Roll out of Work Jam
• Maintained high service level to stores during Pandemic

• Obtained 85% on 2017 associate insight survey score
• Led team through challenging DC start up
• Trained internal staff members on operational processes and procedures to facilitate consistent and efficient service to division
• Reduced budgetary costs by elimination of travel support and 3rd party order selection support. Achieved goal headcount of 275 Kroger employees.
• Increased Wall to Wall from 77 to 91 and decreased overtime, late deliveries, cost per case, and FTE safety rate (3.2)

• 86% associate insight survey score,
• Managed team of 7 managers, 40 supervisors, 9 ASP's, and 360 warehouse associates
• Led team through several challenging changes; warehouse expansion, Voice Link technology install, and Warehouse Inventory Network (WIN) install preparation
• 6 consecutive quarters of Precise Delivery Time and late delivery improvement (under 5%)
• Tier 2 BRI safety Certification, tier 1 Logistics Plus Certification, Double superior sanitation inspection, double excellent safety inspection, and double superior T-map inspection

• Serviced 260 stores and shipped 3.5 million cases week
• Increased Wall to Wall from 77.0 to 82.1
• Managed team of 18 Supervisors, 12 ASP's, and 650 hourly associates
• Managed two separate unions and three different third party companies
• Improved late deliveries to less than 5%
  

• Gained experience in all areas of operation including order selection, trainer, and ASP Bus Driver.
• Roles included , perishable /frozen inbound, perishable/frozen outbound, grocery inbound, grocery outbound, salvage, and new hire training.
• Worked in fast pace environment that shipped 3.5 million cases per week