John C. Flemming
Corona,CA
Summary
Dynamic and skilled manager / consultant / facilitator / trainer / field rep / with 20+ years expertise in Automotive OEM operations: Sales, Service, Training, and CX performance consulting. Experienced manager of staff, projects, and cross-functional teams for sales, fleet operations, PR, retail performance coaching for sales and service verticals.
I am a seasoned leader developing strategies to generate positive performance results. Transferable strengths include bringing immediate, measurable value to OEMs and enterprise-level organizations, groups and their management and retail consultants. I build strong relationships based on identifying mutual success opportunities, expertise, knowledge, passion, creativity, respect, and my ability to provide innovative solutions today with sustainment strategies and tactics for the future.
Overview
2025
2025
years of professional experience
Work History
Retail Performance Coach
J.D. Power & Associates
01.2023 - Current
- Improving OEM & Retailer sales/services/management processes via in-dealership coaching
- Accelerating customer experience (CX) improvement through sales, service, and management consulting
- Breaking the status quo with practical solutions to achieve extraordinary results
- Providing documented winning strategies and the tools to sustain them
- Boosting measured industry KPIs, scorecards, and metrics to improve CSI, SSI, efficiency, and profitability
Aftersales Facilitator
Audi Aftersales Academy
12.2019 - 10.2023
- Facilitate in-dealership training for service & parts consultants and managers
- Responsible for all training and certification for Audi retailers CA, NV, AZ
- Delivery of all Audi Academy initiatives, develop curriculum, host T3 events
- Support Western Region to achieve all aftersales performance and CX objectives
Director Customer Experience
Event Solutions International, Inc.
- Modernized customer development with national OEMs
- National public relations fleet management (multiple OEMS)
- Product launch and experiential marketing projects
Regional Manager
GP Strategies / Hyundai In-dealership Training
- Launched the Hyundai In-Dealership Training program as Regional Manager West
- Assessed retail network needs and readiness / created curriculum and deliver scheduled training
- Managed the operations for East and West teams including on-boarding, development and quality control
- Coached the team to success with curriculum, operations, and dealership relations
Aftersales Operations Manager (AOM)
Mercedes-Benz USA, LLC.
01.2002 - 02.2015
- Retail Performance Specialist (2 positions)
- Field Manager for Aftersales (AOM) in metro LA and NW territories
- Primary factory liaison for all Service, Parts, Warranty, and Customer Experience
- Manage the output/forecast for all parts: hard parts, tires, oil, glass, etc
- Advised and collaborated with MB retailers to achieve their CSI (performance bonus) every quarter
- Managed necessary retail tools and processes to ensure top performance, adherence to MBUSA guidelines & policies, and realization of corporate, regional, market, and dealership objectives
Business Development Manager
Event Solutions International
04.1993 - 01.2005
- Developed sales organization in CA for growing company
- Co-produced GM’s “AutoShow in Motion” (largest consumer ride & drive tour in history) and many more
- Conceived, develop, sold, and executed Maybach national product launch via VIP experience operations
- Opened new facility for expanding operations in Boston and then in Washington DC
- Located suitable facility, hired, on-boarded, trained new team while servicing customers and developing sales
- Produced sales training roadshows and PR launches for Kia, Toyota, BMW, Chrysler, GM, Mitsubishi, Mercedes-Benz, Volvo, Land Rover and their agencies and vendor partners
Education
B.A. - English – Communications
Kean College of New Jersey
Skills
- Consultative approach
- Dealership / field operations
- Servant Mentality
- Certified presentation skills
- Writing / communication
- Sales / Service / Technical
- Automotive retail consulting
- Microsoft PPT, Sharepoint, Word, Excel,
- National fleet management
- Project management
- Root cause—effect analysis
- In-dealership consulting
- Instructor-led (ILT) and virtual training
- Team building
- Quality control evaluation
- Customer experience (CX)
- Process improvement
- Public speaking
- Curriculum design
- Public relations (PR)
- Retail, sale, service training
- Reporting/documentation
- Sales management
- Proposal/presentation design
- Social media integration
- Data analysis
- Learning Management Systems (LMS)
- Action plan development
- Experiential marketing
- Strategic planning
- Verbal and written communication
Volunteer Experience
- Settlement House of Corona
- Working Wardrobes of Orange County
- Bikes for Children: Corona, CA
- Lasagna Love
Timeline
Retail Performance Coach
J.D. Power & Associates
01.2023 - Current
Aftersales Facilitator
Audi Aftersales Academy
12.2019 - 10.2023
Aftersales Operations Manager (AOM)
Mercedes-Benz USA, LLC.
01.2002 - 02.2015
Business Development Manager
Event Solutions International
04.1993 - 01.2005
Director Customer Experience
Event Solutions International, Inc.
Regional Manager
GP Strategies / Hyundai In-dealership Training
B.A. - English – Communications
Kean College of New Jersey
Similar Profiles
Nikhil PatilNikhil Patil
Data Quality Assurance Tester at J.D Power / AutodataData Quality Assurance Tester at J.D Power / Autodata
MIRIAM RODRIGUEZ ROVIRAMIRIAM RODRIGUEZ ROVIRA
Director Research Operations at J.D. PowerDirector Research Operations at J.D. Power
SAMMY (YUAN) YAOSAMMY (YUAN) YAO
Software Developer at J.D. PowerSoftware Developer at J.D. Power
Anthony FragaAnthony Fraga
Manager at Papa JohnsManager at Papa Johns
Lurene MorenoLurene Moreno
Customer Service at NextGen Air, Heat, Plumbing, ElectricityCustomer Service at NextGen Air, Heat, Plumbing, Electricity