John C. Radakovich

Work History

Servpro Northwest & South Orlando

Orlando, Florida

09.2020 - Current

Assist office and production personnel in daily functions and operations while coordinating schedules and assignments for completion
Communication with customers on sales of assignments as well as ongoing work production progress and follow up
Collaboration and establishing of marketing/labor strategies and techniques in each territory and specific accounts
Auditing and performance evaluations conducted routinely with monthly and yearly goals

Hilton Grand Vacations Corporate Offices

Orlando, Florida

11.2019 - Current

Communicate with customers to create best experience and support/assist in putting guest into the correct cycle to continue to nurture them to a sale
Guide the client through to a sales hand off with discovery and respond to sales/pre-sales questions
Partner with sales executive to transition and continue to engage and support the client in a nurture campaign
Maintain individual sales and marketing goals for performance based on production and completion of sales

Marriott’s Grande Vista

Orlando, Florida

07.2016 - 11.2019

Assist the Front Office Director in administering front office functions and supervising staff on daily processes and standards
Directs the Bell/Door Staff, At Your Service and Guest Services/Front Desk associates and their interactions
Direct reports of two managers and three supervisors from the Front Office team
Routinely serves as the Manager on Duty for the resort while assisting separate departments and associates during their shifts
Directs and collaborates work with managers and employees to carry out daily procedures ensuring an efficient, satisfying, and friendly check in/check out experience for our guests
Ensues guest and employee satisfaction while maximizing the financial performance of the department’s output
Awarded 76 Guest Satisfaction Survey comments and recognized on Platinum level for service

Marriott’s Grande Vista

Orlando, Florida

12.2015 - 07.2016

Responsible for the daily shift operations of housekeeping and laundry services
Directing and working with employees to ensure property guestrooms, public space and employee areas are clean and well maintained to company standards
Completing inspections and holding associates accountable for achievements and corrective action
Scheduling associates accordingly with weekly occupancy and forecasting correlated with department budgeting
Direct reports included General Clean Preventive Maintenance team and village housekeeping personnel totaling 48 direct reports
Managed complete village of 450 rooms with personnel, inventory and guest accommodations
Leader in facilitating the transition to village style resort procedures and renovations
Assisting in ensuring guest and employee satisfaction while maintaining the operating budget of the department

Marriott’s Beach Place Towers

Fort Lauderdale, Florida

04.2014 - 12.2015

Directly supervising associates and/or supervisors
Carrying out manager responsibilities in accordance with the organization's policies, procedures and applicable laws
Responsibilities included: interviewing, hiring, and training supervisors/associates; planning, assigning, and directing teamwork; appraising performance; rewarding and disciplining associates; addressing customer and associate complaints and providing problem resolution
Responsible for fourteen direct reports including 3 supervisors
Performing manager on duty roles while assisting separate departments and associates during their shifts